Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

NICHOLE SCOTT

Kearny,NJ

Summary

Communicative Adjunct strives to teach course information and build students' lifelong skills. Creates vibrant teaching atmosphere and consistency supports students through openness and transparency. Engaged educator maintains highest standards of classroom instruction.

Overview

21
21
years of professional experience

Work History

Practice Manager

RWJ Barnabas Health Medical Group
Newark, NJ
12.2023 - Current
  • Oversee staff of 40
  • Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
  • Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
  • Complied with OSHA and HIPAA regulations.
  • Motivated staff by offering direction and providing constructive feedback.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.

Ajunct Lecturer

CUNY Borough of Manhattan Community College
New York, NY
09.2023 - Current
  • Certified Medical Administrative Assistant course: Medical procedures
  • Lecture 20 students. Remotely. Part-time.
  • Documented student assignments, attendance and test scores in online reporting systems.
  • Facilitated group discussions, encouraging students to address class concepts to increase understanding.
  • Used variety of teaching methods such as lectures, discussions and demonstrations.
  • Implemented technological learning tools to increase student engagement and promote positive learning outcomes.
  • Collaborated with faculty and academic administrators to discuss and implement curriculum changes.
  • Developed lesson plans and syllabi for courses, ensuring they met university standards.
  • Advised students on appropriate academic paths based on individual needs and goals.
  • Collaborated with faculty members from other departments to develop interdisciplinary courses.
  • Attended department meetings to discuss current issues and trends in education.
  • Utilized technology resources such as online discussion boards or multimedia presentations.

PAS Team Site Manager

RWJBarnabas Health
Bayonne, NJ
08.2022 - 11.2023
  • Manage registration and scheduling (14 employees)
  • Cover in Lieu of absent (short staffed) registration or scheduler employee.
  • Solved problems, handled escalated issues and mitigated risks.
  • Oversee daily workloads and workflow for smooth operations.
  • Oversee needed changes to improve operations
  • Delegate work assignments and prioritized tasks.
  • Manage KPI data to conduct regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Manage and monitored team productivity by observing daily activities to provide excellent patient access.
  • Initiate training sessions and coached employees to develop effective staff.
  • Delegate work to staff, setting priorities and goals.
  • Remain calm and professional in stressful circumstances and effectively diffused tense situations.
  • Coach staff on strategies to enhance performance and improve customer relations.
  • Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Establish and create training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Identifiy business issues, creating customized solutions for individual problems.
  • Obtain Daily reports
  • UtltiPro and ADP Payroll
  • Lead Weekly meetings (local team, PAS Mangaers and Directors)
  • Patient outreach
  • Dissertation of new information

Office Manager/Senior Medical Secretary

NYU Langone Health
New York, NY
10.2019 - 08.2022
  • Manage office for 3 orthopedic pediatric surgeons/Surgical coordinator
  • Maintains physicians' administrative (research and academic) and clinical/surgical schedules.
  • Liaison for all stakeholders in practice
  • Coordinate Office activities such as patient registration
  • Answer phone calls to provide assistance, information and medical personnel access to maximize office efficiency. Ensuring patient satisfaction is met.
  • Compose material such as letters and forms.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Maintains cooperative and professional relationships with physicians, Nurses, office and clinical staff.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Secured, organized and updated patient financial documentation.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Updated patient financial information to promote accurate record keeping.
  • Keep records of office statistics
  • Gathered information to file appeals for procedure denials and minimized inaccuracies by maintaining accurate records of approvals.
  • Coordinate Peer to Peer
  • Maintain Prior Authorizations and Certifications.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Addressed, documented and responded to incoming correspondences to address client queries.
  • Managed physician calendar, including scheduling patient appointments, procedures and IME. Coordinating Webex meetings and International patients
  • Manage physician's traveling and meeting reimbursements
  • Supports administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Answer daily phone calls to schedule appointments and address patient inquiries.
  • Schedule appointments, consistently double-checking information and availability.
  • Monitors intake work queue for timely intake completion.

Senior Medical Secretary

Weill Cornell Medicine
New York, NY
11.2017 - 10.2021
  • Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.
  • Schedules follow-up procedures, radiology and diagnostic tests.
  • Maintains physicians' administrative (research and academic) and clinical/surgical schedules.
  • Prepares charges and payments for submission to the billing office.
  • Identifies delinquent accounts for collection activities.
  • Reviews status of accounts with physician to determine next steps.
  • Assists with physicians' research activities, if applicable.
  • Maintains inventory of supplies, equipment and/or reagents.
  • Order supplies/equipment/reagents as authorized or ensure that needs are escalated appropriately.
  • Receives supply orders and confirms accuracy of delivery.
  • Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments.
  • Discuss patient's responsibility for payments.
  • Ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral.
  • Initiates and prepares written correspondence as needed and based on functional needs.
  • Answers phones, responds to inquiries and triages calls to appropriate personnel.
  • Receives, sorts and distributes mail; accepts and signs for package deliveries.
  • Revise dictation in Epic

MEDICAL OFFICE ASSISTANT LEAD

Advantage Care Physicians
Brooklyn, NY
02.2007 - 11.2017
  • Lead for Pediatrics non-clinical Staff
  • EPIC Super User
  • 10 years in Fast-pace Pediatric department
  • Displayed excellent leadership.
  • Managed Huddles and departmental staff meeting
  • Perform all Administrative/secretarial Front end duties such as screening calls (AUX system), greeting patients, updating demographics, check HMO insurance eligibility, scan insurance cards, identify and resolve any insurance issues, scheduling/confirm appointments, new patient registration, Co payment collection and outstanding balances
  • Ensure various documents such as HIPAA and financial waiver are completed in the Epic system
  • Liaison between patients and medical doctor (resolve any escalated issues if occurred)
  • Train new and current employees on clerical front end and clinical duties
  • Conduct proper protocol for Medical Record Release request and correspondence
  • Manage Epic inbox, patient advice inbox and work que
  • Achieve the goal of ensuring excellent patient care by updating Advance Directives
  • Authorize out of network referrals when needed, pre-certification for procedures and other services
  • Generate letters and memos
  • Enrollment of Mychart patient portal
  • Perform Daily Huddle with physician and staff
  • Take vitals which captures H.E.D.I.S measurements
  • Various outreach assignments for Point of care testing
  • Proficient in Well-child visit series and Immunizations
  • Utilized VFC (Vaccination for children) system
  • Utilized CIR (Children's Immunization Registry)

MEDICAL ASSISTANT

CENTRAL BROOKLYN MEDICAL GROUP
Brooklyn, NY
02.2003 - 02.2007
  • Take vitals which captures H.E.D.I.S.
  • measurements Various outreach assignments for H.E.D.I.S 
  • Schedule appointments for all departments 
  • Authorize out of network referrals 
  • Train new employees on clerical and clincal duties 
  • Perform clerical/secretarial duties such as screening phone calls (AUX system), updating demographics, check insurance eligibility and ensuring various documents is completed in the EMR system 
  • Achieve the goal of ensuring excellent patient care.

Education

Master of Science - Health Administration

Grand Canyon University
Phoenix, AZ
11.2023

Bachelor of Science - Health Care Administration

Grand Canyon University
10.2020

Associate of Science - Community Health: Health Education and Promotion

Kingsborough Community College
12.2013

Medical Assistant -

2010

High School Diploma - Business Administration

Clara Barton High School of Health Professions
2002

Skills

  • Online Teaching
  • Brightspace Learning Management System
  • Banner Attendance and Grading System
  • Creating Syllabus and Lesson Planning
  • Proficient in Epic System (Super User)
  • Meditech Manager User
  • Ability to work in a fast pace environment
  • Proficient in Microsoft Office Suite
  • Multi task and devote time to complete a task on schedule
  • AIDET
  • Familiar with orthopedics and therapies
  • UltiPro Payroll
  • ADP Payroll
  • Excellent Analytical and problem solving Demonstrates excellent communication skills and customer service
  • HEDIS Outreach
  • Meaningful Use and Advance Directives
  • Advocate of Patient Experience (Press Ganey)
  • Attentive to detail, accuracy and discretion
  • Able to Communicate with all tiers of the medical office
  • Demonstrates excellent Managerial skills
  • Transformational Leadership
  • Excellent trainer and educator
  • Interviewing and Hiring process

Affiliations

  • Member, American College of Healthcare Executives, 2023

Accomplishments

  • Participation in the Patient Satisfactory Committee Patients feedback on the services that were provided was taken into consideration and discussed on making improvements from every tier (Clerical, clinical and professional).
  • Providing the best patient care is the goal in this committee.

References

REFERENCES References will be provided on the day of interview

Timeline

Practice Manager

RWJ Barnabas Health Medical Group
12.2023 - Current

Ajunct Lecturer

CUNY Borough of Manhattan Community College
09.2023 - Current

PAS Team Site Manager

RWJBarnabas Health
08.2022 - 11.2023

Office Manager/Senior Medical Secretary

NYU Langone Health
10.2019 - 08.2022

Senior Medical Secretary

Weill Cornell Medicine
11.2017 - 10.2021

MEDICAL OFFICE ASSISTANT LEAD

Advantage Care Physicians
02.2007 - 11.2017

MEDICAL ASSISTANT

CENTRAL BROOKLYN MEDICAL GROUP
02.2003 - 02.2007

Master of Science - Health Administration

Grand Canyon University

Bachelor of Science - Health Care Administration

Grand Canyon University

Associate of Science - Community Health: Health Education and Promotion

Kingsborough Community College

Medical Assistant -

High School Diploma - Business Administration

Clara Barton High School of Health Professions

Similar Profiles

CREATE PROFILE
NICHOLE SCOTT