Nichole Sells
Dexter,KY
Summary
Long Term care is where my heart belongs. I have enjoyed my career for the past 22 months as a Business Office Manager. This position, has served its purpose, preparing me for my ultimate dream of becoming a Licensed Nursing Home Administrator. Having passed both the Core Exam and the Nursing Home Administrator (NHA) examinations, I am a new licensed nursing home administrator. I am currently looking for a position where I can use my passion, skill, and education to make sure quality of care is a top priority.
Overview
20
20
years of professional experience
Work History
Business Office Manager
River Haven Nursing & Rehabilitation
Paducah , Kentucky
07.2023 - Current
- Managed office budget and ensured accurate financial records were kept.
- Developed and implemented procedures to ensure efficient workflow in the office.
- Trained, supervised and evaluated staff performance.
Business Office Manager
Spring Creek Rehabilitation & Healthcare Center
Murray , KY
12.2022 - 07.2023
- Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Established and maintained filing systems to support office personnel.
- Supervised business office staff and administrators, driving office operations.
- Reviewed invoices for accuracy to identify cost savings.
Substitute Teacher, K-12
Calloway County Board Of Education
Murray , KY
01.2022 - 12.2022
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided notes and reports on school day activities to primary teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
House Manager
Self
Dexter , KY
09.2011 - 12.2022
- Taught life skills, including completing chores and cooking meals and offering positive reinforcement.
- Assessed, optimized and elevated operations to target current and expected demands.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Volunteered with schools and family readiness support groups organizations to support students and soldiers
Residential House Cleaner
Self
Kaiserslautern , Germany
10.2017 - 03.2019
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned homes following specific and detailed protocols and requests.
Family Readiness Group Leader
Volunteer US Army Unit
Fort Campbell , KY
07.2013 - 11.2014
- Cultivated and deepened relationships between facility, residents, family members and community groups.
- Volunteer family readiness group leader in preparation for and during deployment.
- Organized group meetings and events to keep spouses and children active and kids involved during their loved ones time in service.
- Interviewed family members to assess situations, capabilities and problems.
- Referred family members to outside support options to assist with coping during times of increased stress.
Sales Manager
Wireless Zone
Saranac Lake , NY
10.2010 - 09.2011
- Developed and implemented new sales strategies to update product productivity.
- Supported all sales team members to drive growth and development.
- Boosted monthly sales 11% and exceeded lead conversion and sales goals.
- Kept up with latest trends and recommended enhancements to enhance company product offerings.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Certified Nursing Assistant
Adriondack Medical Center Uhlein
Lake Placid , NY
08.2008 - 01.2011
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Dental Assistant
Lake Placid Dental
Lake Placid , NY
02.2009 - 10.2010
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Educated patients on treatment procedures and post-procedure home care.
- Maintained dental lab equipment by sanitizing surfaces and organizing tools, instruments and equipment.
- Gathered medical information, dental health history and vitals from patients.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Assisted dentist for all procedures.
Manufactured Housing Salesman
River View Homes of Ogdensburg
Ogdensburg , NY
08.2005 - 10.2007
- Arranged financing for customers, processed paperwork and set up payment structures.
- Helped customers select best-fit models and set-up plans for desired location and available financial means.
- Generated new business by maintaining strong partnerships with mobile home sellers and resellers.
Food Service Worker
Smiley Subs
Ogdensburg , NY
06.2004 - 06.2005
- Resolved customer concerns and relayed relevant information to supervisor.
- Made orders by slicing, weighing, packaging and pricing meats and cheeses.
- Completed prepping, cleaning and other kitchen duties to support cooks.
Education
Master of Public Administration - Health Administration
Murray State University
Murray, KY05.2024
Bachelor of Arts - Healthcare Administration
University Of Arizona
Tucson, AZ09.2021
Certificate - Certified Nursing Assistant
Uhlein Medical Program
Lake Placid, NY10.2008
High School Diploma -
Heuvelton Central School
Heuvelton, NY06.2005
Skills
- Issue and conflict resolution
- Critical thinking
- Leadership
- Active listening
- Troubleshooting
- Microsoft Office
- Professionalism
- Flexible
- Relationship building
- Documentation procedures expert
- Medical terminology knowledge
- Quick problem solver
- Calm and level-headed under duress
- Patient relations and friendly
- MS Office proficient
- Superior communication skills
- Reliable
- Dependable
- Patient safety
- Personnel management
Licensure’s
- Licensed LNHA as of October 1st, 2024
Timeline
Business Office Manager
River Haven Nursing & Rehabilitation
07.2023 - Current
Business Office Manager
Spring Creek Rehabilitation & Healthcare Center
12.2022 - 07.2023
Substitute Teacher, K-12
Calloway County Board Of Education
01.2022 - 12.2022
Residential House Cleaner
Self
10.2017 - 03.2019
Family Readiness Group Leader
Volunteer US Army Unit
07.2013 - 11.2014
House Manager
Self
09.2011 - 12.2022
Sales Manager
Wireless Zone
10.2010 - 09.2011
Dental Assistant
Lake Placid Dental
02.2009 - 10.2010
Certified Nursing Assistant
Adriondack Medical Center Uhlein
08.2008 - 01.2011
Manufactured Housing Salesman
River View Homes of Ogdensburg
08.2005 - 10.2007
Food Service Worker
Smiley Subs
06.2004 - 06.2005
Master of Public Administration - Health Administration
Murray State University
Bachelor of Arts - Healthcare Administration
University Of Arizona
Certificate - Certified Nursing Assistant
Uhlein Medical Program
High School Diploma -
Heuvelton Central School
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