Nichole Shaw
Kettle Falls,WA
Summary
Motivated accounting graduate with a strong foundation in accounting and customer service. Demonstrates organizational skills and attention to detail through effective data entry and document management. Committed to maintaining confidentiality and delivering exceptional service to clients.
Overview
21
21
years of professional experience
Work History
Chat Moderator
Freelacer
Kettle Falls, WA
01.2021 - Current
- Monitored chat interactions to ensure compliance with community guidelines.
- Engaged users in discussions to foster a positive online environment.
- Responded promptly to user inquiries and concerns in chat forums.
Secretary
Spokane Community College
Colville, USA
01.2016 - 01.2020
Customer Service/Gaming
Spokane Community College
Spokane, USA
01.2015 - 01.2016
Seat Dept./ Finish Line
Hewes Craft
Colville, USA
01.2007 - 01.2008
Waitress
Sandy's Drive Inn
Kettle Falls, USA
01.2005 - 01.2007
Education
A.A.S. - Accounting Assistant
Spokane Community College
Spokane, WASkills
- Legal document creation and editing
- Call directing
- Message taking
- Confidentiality maintenance
- Client complaint handling
- Professional calendar management
- Mail prioritization and routing
- Client record monitoring
- Document proofreading
- Meeting scheduling
- Multi-line phone answering
- Organized work area maintenance
- Typing (60 wpm by touch)
- Microsoft Word proficiency
- Microsoft Excel proficiency
- QuickBooks proficiency
- Microsoft Office
- Calendar management
- Document preparation
- Data entry
- Communication skills
- Time management
- Organizational skills
- Problem solving
- Attention to detail
- Adaptability to change
- Team collaboration
- HIPAA guideline compliance
- Appointment scheduling
- Phone etiquette
- Office correspondence
- Accounts payable
- Business correspondence
- Appointment coordination
- Organization
- Database administration
- Verbal and written communication
- Customer service
- Accounts receivable and payable
- Supply ordering
- Legal documentation preparation
- Multi-line phone systems
- Keyboarding skills
- Filing experience
- Spreadsheet management
- Phone reception
- Digital file management
- Database maintenance
- Schedule management
- Mail distribution
- File management
- Chat moderation
- Conflict resolution
- Data analytics
- Communication strategy
Summary - Objective
Motivated, graduating student, eager about the accounting field. Skilled in all Accounting Assistant duties. Excellent customer service skills. Compassionate, organized, self-motivated and very dedicated to my work.
Timeline
Chat Moderator
Freelacer
01.2021 - Current
Secretary
Spokane Community College
01.2016 - 01.2020
Customer Service/Gaming
Spokane Community College
01.2015 - 01.2016
Seat Dept./ Finish Line
Hewes Craft
01.2007 - 01.2008
Waitress
Sandy's Drive Inn
01.2005 - 01.2007
A.A.S. - Accounting Assistant
Spokane Community College