Dynamic and compassionate Case Manager with a proven track record in client advocacy and resource management. Excelled at Help Incorporated, enhancing client access to essential services through effective case documentation and empathy. Skilled in decision-making and active listening, consistently achieving positive outcomes in challenging environments.
Hi, I’m
Nichole Sheline
Mayodan,NC
Summary
Overview
19
years of professional experience
Work History
Help Incorporated- Center Against Violence
Case Manager
02.2020 - 10.2024
Job overview
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Maintain accurate records of clients progress and documentation of all contacts with clients.
- Educate clients on available community and how to access them effetely. Assist clients with obtaining basic needs such as housing, food, clothing,employment assistance and medical coverage.
- Maintain confidentiality and professionalism at all times
- Provided advocacy services on behalf of clients as necessary.
US Navy
Aviation Ordnanceman
08.2008 - 02.2019
Job overview
- Maintained operations for aviation ordnance shops and storage facilities.
- Ensure all safety procedure followed when handling ammunitions and explosives.
- Responsible for inventory management of munitions and supplies related to armament operations.
- Maintained and reported aviation-related weapons systems and equipment
- Inspect, assemble and load armament systems and aircraft
- Utilize specialized tools such as torque wrenches, micrometers and calibers for precision work.
Ashland County Council on Drug and Alcohol Abuse
Case Manager
04.2006 - 06.2008
Job overview
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with therapist, and law enforcement to develop and implement individualized case plans
- Referred clients to appropriate team members, community agencies
- Maintain accurate records of clients progress and documentation of all contact with clients.
- maintain a high level of professionalism, confidentiality and discretion when dealing with sensitive issues
- Demonstrating success in building relationships with clients and providing emotional support
Education
North Central State CollegeMansfield, OH
Associate of Applied Science from Human Services
06-2000
University Overview
- Dean's List -1998 summer to graduation.
Madison Comprehensive High SchoolMansfield, OH
High School Diploma
06-1992
University Overview
Vocational training Marketing (1990-1992)
Member of DECA (Distributive Education Club of America
Skills
- Case Management
- Clent Advocacy
- Resource Management
- Case Documentation
- Problem Solving
- Active Listening
- Attention to detail
- Records Management
- Community Resources
- Referral Coordination
- Decision Making
- Empathy and Compassion
Timeline
Case Manager
Help Incorporated- Center Against Violence
02.2020 - 10.2024
Aviation Ordnanceman
US Navy
08.2008 - 02.2019
Case Manager
Ashland County Council on Drug and Alcohol Abuse
04.2006 - 06.2008
North Central State College
Associate of Applied Science from Human Services
Madison Comprehensive High School
High School Diploma
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