Nichole Shorb

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Built relationships with customers to encourage repeat business.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.

• Developed strong relationships with clients, leading to increased repeat business and referrals.
• Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
• Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
• Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Processed payments, entering sales in register for prompt customer service.
• Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
• Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
• Trimmed, cut, and shaped hair and hairpieces based on customer preference.
• Mixed pigments and used proper techniques to achieve desired color.
• Continuously expanded knowledge of hair color techniques through participation in professional certification programs, leading to increased versatility and adaptability.
• Consistently met performance targets for both service volume and retail sales goals within the salon environment.

Educated clients on proper at-home care to ensure long-lasting color vibrancy and health of their hair.

• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.