Nichole Sieracki

Office & Warehouse Manager

Mackie Enterprises, Inc

Deptford

06.2018 - Current

Managed daily warehouse operations to ensure timely order fulfillment.
Coordinated shipping and receiving activities for efficient logistics flow.
Ensured that all orders were accurately fulfilled in a timely manner.
Generated warehouse shipping documents, packing lists and invoices.
Operated forklifts to fill or empty overhead spaces.
Established and maintained good relations with customers, vendors, and transport companies.
Directed investigations to verify and resolve customer or shipper complaints.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Managed office inventory and placed new supply orders.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Ordered supplies and equipment to maintain adequate inventory levels.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Resolved customer complaints regarding orders placed through e-commerce channels.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Enhanced sales volume through skilled support to both new and inactive customers.
Assisted in resolving any customer complaints regarding lost or damaged goods during transit.
Resolved any issues or disputes related to shipments promptly and professionally.
Ensured that all customer orders were processed correctly and shipped on time.
Organized storage areas within the warehouse for easy access to products when needed.
Updated relevant databases with information concerning orders received or shipped out each day.
Maintained detailed records of shipments including weight, cost, method of shipment.
Trained new staff members in proper packing techniques for fragile items.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Processed incoming payments accurately and efficiently.
Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.