Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICHOLE SILVER

Hugo,MN

Summary

Qualified professional with a strong record of producing results while achieving corporate objectives seeking a new opportunity that will utilize experience and knowledge within the health care industry. Effective leadership skills have contributed to creative problem solving and management of resources resulting in high levels of productivity while consistently enhancing the image of the organization.

Overview

14
14
years of professional experience

Work History

Reimbursement Specialist Level 2

Hillrom A Baxter Company
02.2020 - Current
  • Developed areputation for expertise in handling complex reimbursement cases, becoming a go-to resource within the team for assistance in problem-solving difficult scenarios.
  • Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.

Senior Account Service Representative

RespirTech
08.2015 - 01.2020
  • Acts as a liaison and resource for doctors, and sales field to assist with product information, product use, payment and reimbursement process
  • Continuous collaboration across multi-disciplinary teams to ensure a seamless experience for the patient
  • Responsible for obtaining clinical documentation while overseeing orders/prescriptions from receipt of order through claim submission/invoice
  • Skills necessary on a daily basis consist of time management, data entry, troubleshooting, detail oriented and excellent customer service.


Customer Relations

Starkey Laboratories
11.2009 - 05.2015
  • Delivered support to accounts, discovering their individual needs to help them enhance their business
  • Required highly detailed product knowledge of hearing aids, excellent customer support, time management and organizational skills
  • This position required competency in data collection and processes while maintaining a high level of incoming and outgoing phone calls in a fast paced environment including accounts, internal personnel and consumers.

Education

Some College (No Degree) - Business and Communications

University of Phoenix

Accounting

Rasmussen College
Lake Elmo, Minnesota
01.2009

North St. Paul High School
North St. Paul, Minnesota
01.1998

Skills

  • Healthcare Industry
  • Insurance Verification
  • Paperwork and documentation
  • Work Planning and Prioritization
  • Deadline Adherence
  • Customer Contact
  • Eligibility Verification
  • Denial Management
  • Team Collaboration
  • Customer Relations

Timeline

Reimbursement Specialist Level 2

Hillrom A Baxter Company
02.2020 - Current

Senior Account Service Representative

RespirTech
08.2015 - 01.2020

Customer Relations

Starkey Laboratories
11.2009 - 05.2015

Some College (No Degree) - Business and Communications

University of Phoenix

Accounting

Rasmussen College

North St. Paul High School

Similar Profiles

CREATE PROFILE
NICHOLE SILVER