Summary
Overview
Work History
Education
Skills
Timeline
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Nichole Smith

Inglewood,CA

Summary

Conscientious Customer Service Representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

10
10
years of professional experience

Work History

Delivery Courier

UberEats
City Of Los Angeles, CA
11.2021 - 05.2022
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.

Self Storage Manager

Public Storage
City Of Los Angeles, CA
02.2019 - 08.2019
  • Greeted and welcomed new members, establishing and updating memberships to Public Storage programs.
  • Manage, audit, balance cash drawer; prepare and make daily deposits
  • Assess customers storage needs, make suggestions including offering packing and moving supplies, resolve customer concerns and promote loyalty.
  • Help keep customers current with payment and make collection calls when required

Retail Reset Merchandiser

TNG Merchandising
Harbor City, CA
10.2014 - 06.2015
  • Traveled to assigned location using personal vehicle, showed up time and worked efficiently to complete jobs.
  • Reset specific store departments or entire stores and fully set up new stores according to planograms
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

Parking Cashier

Modern Parking
Pasadena, CA
11.2014 - 04.2018
  • Greeted and welcomed guests to nurture relationships and grow successful business.
  • Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
  • Resolved customer issues and complaints expeditiously to meet customer service quality standards.
  • Learned Administrative duties and Office Assistant positions and provided backup at key times.

Sales Representative

Alstate Imaging
Culver City, CA
10.2011 - 01.2015
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Increased sales by offering advice on purchases and promoting additional products.

Cashier

Regency Theatres
Redondo Beach, CA
11.2005 - 01.2008
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Learned General Manager and Assistant Mangr. positions and provided backup at key times.

Education

Medical Office Management - Medical Office

ICDC College - Lawndale
Lawndale, CA

Skills

  • Customer Satisfaction
  • Problem Resolution
  • Customer Inquiries
  • Customer Experience
  • Administrative Support
  • Exceptional Team Communicator
  • Service Dispatching
  • Developing Customer Relationships

Timeline

Delivery Courier

UberEats
11.2021 - 05.2022

Self Storage Manager

Public Storage
02.2019 - 08.2019

Parking Cashier

Modern Parking
11.2014 - 04.2018

Retail Reset Merchandiser

TNG Merchandising
10.2014 - 06.2015

Sales Representative

Alstate Imaging
10.2011 - 01.2015

Cashier

Regency Theatres
11.2005 - 01.2008

Medical Office Management - Medical Office

ICDC College - Lawndale

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Nichole Smith