Hi, I’m
Nichole Smith
Brownsburg,IN
Summary
Sales-oriented professional with 30+ years of experience in providing exceptional customer service delivery in exceeding company sales standards, Skilled in strengthening relationships with existing clients and vendors. Adept at coaching and mentoring new employees.
Overview
27
years of professional experience
Work History
DeMulling And Slama Insurance
Director of Personal Lines Division, Licensed Property & Casualty Insurance Agent
03.2019 - Current
Job overview
- Developed in customizing internal processes to boost operational efficiency and success
- New outside and inside business sales both in personal and commercial lines divisions
- Sales quota achievement increased sales over 50% each year
- Delivering key administrative support to internal staff and vendors
- Establishing and maintaining excellent relationships with over 200 clients
- Initiate and complete marketing quoting and policy issuance
- Yearly policy renewal reviews with clients
- Hybrid work environment
- Internal IT support
Keller Williams Realty, The McMillan Group
Closing Manager
08.2015 - 02.2019
Job overview
- Supervised administrative tasks in maintaining accurate records to ensure seamless real estate closings
- Created procedures and policies for team
- Post closing tasks for all pending transactions
- Worked directly with clients, title companies and lenders along with both real estate agents on each transaction
- Used variety of real estate computer programs to manage tasks for each transaction
- Hybrid work environment
- Internal IT support
- Organized and coordinated work and or community events
Quick Accounting Solutions
Operations Manager
01.2013 - 01.2015
Job overview
- Developed systems and procedures to improve productivity in virtual environment
- A/R, booking, data entry
- Developed systems and procedures to improve operational quality and team efficiency
Strong Financial Services
Executive Assistant/Marketing Specialists
03.2012 - 09.2012
Job overview
- Directly responsible for Veterans Services in creating marketing materials and seminars at assisted living facilities
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- CRM software, Microsoft Office Products
- Answered high volume of phone calls and email inquiries
The Crown Room
Event Coordinator
03.2012 - 09.2012
Job overview
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes to ensure successful events
- Managed administrative logistics of events planning, event booking, and event promotions.
The Computer Shop, Inc.
President of Operations/Office Manager
09.1996 - 02.2012
Job overview
- Increased B2B sales, inside and outside sales
- Maintained computer and physical filing systems.
- Human Resources, Payroll, A/P, A/R
- Advertising/Marketing Solutions
- Superior Customer Service
- Repair Technician, fixed client computer systems
- Microsoft Office Products
- Oversaw daily office operations
- Maintained Local Internet Service Provider
- Hired and managed employees to maximize productivity while training staff on best practices and protocols
- Identified opportunities to improve business process flows and productivity
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas
- Established clear and competitive goals, growth roadmaps, and strategic business plans
- Researched, proposed, and implemented vendor agreements to decrease costs and improve services
- Identified issues with production, workforce, and material sourcing and implemented successful solutions
Education
ICTIndianapolis, IN
Property And Casualty Insurance License
08.2019
Brownsburg High SchoolBrownsburg, IN
High School Diploma
05.1992
Skills
- Relationship Building
- Sales Quota Achievement
- Outside, Inside, B2B Sales
- Marketing Strategy Development
- Data Accuracy
- Operational Efficiency
- Problem-Solving Initiator
- Strong Communication
- Leadership
- Creative Solutions
- Team Collaboration
- Adaptable
Interior Design, Volunteering, Dog Lover
My husband and I love to create new spaces for ourselves family and friends included. Watching the transformation is the most excited part of any project. Volunteerism is one of my greatest passions, I participate in various organizations through out Indianapolis and surrounding counties as well as created my own Be A Helper Volunteer Campaign.
I have 2 cocker spaniel dogs that bring smiles and sunshine daily, as we enjoy walking in the park, and love to dress up on special occasions.
Timeline
Director of Personal Lines Division, Licensed Property & Casualty Insurance Agent
DeMulling And Slama Insurance
03.2019 - Current
Closing Manager
Keller Williams Realty, The McMillan Group
08.2015 - 02.2019
Operations Manager
Quick Accounting Solutions
01.2013 - 01.2015
Executive Assistant/Marketing Specialists
Strong Financial Services
03.2012 - 09.2012
Event Coordinator
The Crown Room
03.2012 - 09.2012
President of Operations/Office Manager
The Computer Shop, Inc.
09.1996 - 02.2012
ICT
Property And Casualty Insurance License
Brownsburg High School
High School Diploma
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