Nichole Smith
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.
Overview
31
31
years of professional experience
Work History
Production Worker
Goodyear Tire & Rubber Company
Fayetteville, NC
01.1995 - Current
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Assembled Beads products according to changing daily work orders and specific customer needs.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Reviewed job specifications to determine appropriate setups for production runs.
- Documented production information via daily system logs and discussed issues with management.
Front End Associate
Walmart
Fayetteville, NC
04.1993 - 01.1995
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Facilitated cash, check and credit transactions on cash register with 100% accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reviewed weekly sales ads and monitored price changes.
- Gathered shopping baskets and carts and relocated to designated areas.
ER Registration Clerk
Highsmith Rainey Hospital
Fayetteville, NC
08.1991 - 05.1993
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office bookkeeping with insurance billing and patient payments.
Education
Bachelor of Science - Business Administration And Management
University of North Carolina At Pembroke
Pembroke, NC05.2023
Associate of Science - Marketing
Fayetteville Technical Community College
Fayetteville, NC05.2007
Skills
- Safe Machine Operation
- Machinery Operation
- Workstation Equipment Monitoring
- Knowledge of Production Processes
- Production Documentation
- Payment Processing
- Office Supply Management
- Outgoing Mail Preparation
- Time Management
- Mail Sorting and Distribution
- Customer Support Needs Assessment
- Clerical Support
- Prioritizing Work
- Data Entry and 10-Key
- Office Organization
- Accounts Payable and Accounts Receivable
- Record Sorting and Filing
- Critical Thinking
- Opening and Closing Procedures
- Data Gathering
- Medical Records Management
hobbies
Love working with children, also love to cook, bake and sell my jewelry (paparazziaccessories.com #382322). When It comes to baking like to make a variety of different baking goods like cakes, pies and cookies, etc. Love children especially all of them working on development skills and learning abilities to. I own my own jewelry business called Diva Sunshine Bling Boutique I one day plan on retiring and becoming a six figure entrepreneur.
Timeline
Production Worker
Goodyear Tire & Rubber Company
01.1995 - Current
Front End Associate
Walmart
04.1993 - 01.1995
ER Registration Clerk
Highsmith Rainey Hospital
08.1991 - 05.1993
Bachelor of Science - Business Administration And Management
University of North Carolina At Pembroke
Associate of Science - Marketing
Fayetteville Technical Community College
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