Proven leader and bilingual (Spanish/English) communicator, adept at fostering customer loyalty and team performance in any job. Excelled in problem-solving and multitasking, increasing repeat business through personalized service. Recognized for turning challenges into opportunities, significantly enhancing client satisfaction and workplace morale.
Hi, I’m
Nichole Smith
Service Manager
Vincennes,IN
Summary
Overview
17
years of professional experience
2
Certification
Work History
BDE Dining
Service Manager
07.2020 - Current
Job overview
- Resolve customer complaints in professional and timely manner.
- Meet with customers to determine customer service needs are being met, and offer available solutions if problems have arisen by using my refined skills of problem solving and my unique personality to help ensure guest satisfaction.
- Impeccable skills at turning potentially negative experiences into opportunities for continued patronage.
- Hire, train and supervise team of service staff members to understand and meet business goals and provide extra support to those that need additional training.
- Assist in all duties within the establishment to allow staff members extra assistance when needed and maintain steady flow of business during required breaks.
- Exceed guest expectations in friendliness and customer service on a daily basis, and I excel at delighting the guests by using my individual talents to exceed their expectations.
- Coordinate with other departments to maintain streamlined and productive workflow.
- Develop and maintain positive relationships with customers and staff to build rapport and trust.
- Coordinate events and ensure impeccable guest experience for special reservations and parties catered by our establishment
- Conduct regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increase repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increase overall revenue by upselling additional services and products during routine maintenance visits (table touches).
- Enhance team morale through regular recognition of exceptional performance and organizing team-building events.
- Implement customer feedback system to gather insights and identify areas for service improvement and diligently work towards meeting their expectations and desires.
- Ensure compliance with safety regulations by regularly inspecting equipment and workspaces upholding temperature standards and quality food control checks.
Ponderosa Steakhouse
Shift Manager and Server
06.2010 - 07.2020
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring successful integration into the team.
- Trained and mentored new employees to maximize team performance and enhance their confidence and abilities and spotlight their strengths individually.
- Improved overall team performance by effectively delegating tasks and providing clear instructions and guidance.
- Maintained a clean establishment while providing excellent customer service to patrons both as a server and as a manager having dual roles allowed me to understand the needs of the establishment and the customer from multiple viewpoints, assisting with my success to do so.
Dennys Resturant
Shift Manager and Head Server
05.2007 - 01.2010
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
North Daviess High SchoolElnora, IN
Diploma from General Studies
05.1999
University Overview
4 years of school to work with CRANE naval base through business courses allowed me training in computers, different software programs, basic accounting courses, Filing, and Dictation. I worked in an office on base and helped with secretary duties that allowed me to utilize the skills I had learned in class.
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Critical Thinking
- Administration, Excel, and Word Processing
- Payroll and Scheduling
- Onboarding and Training through TalentLink and Aloha
- Reliable and Responsible
- Customer Service Management
- Goal-Oriented
- Trustworthy and Honest
- Outgoing and Energetic
- Bilingual (Spanish/english)
Accomplishments
Accomplishments
Promoted from within into management or leadership in all jobs I have possessed.
Employee of the month several times in my years of service
ServeSafe Certified and MIT course completion with SPB @bdedining
Translator for GutierrezHarvestingProducts
Certification
Serve safe certified
Liquor License
Certified in First Aide Administration
Languages
Spanish
Native or Bilingual
Additional Information
Additional Information
Professional References:
* Laura Jones-Madden
co-manager Ponderosa SteakHouse. +1 (812) 617-1982
* Luke Patton
former GM Ponderosa Steakhouse
(812) 698-7995.
*Valerie Woodward
GM at Old Chicago Restaurant
+1(812)882-1213
Personal References :
Daniel Bonilla
656 E. Maryland St. Evansville IN
+1(812)604-2955
Mindi Vestal-Jones
804 Eisenhower circle Vincennes IN
+1(618) 804-1225
Brianna Ramsay
863 Collins Rd Sebree KY 42455
+1(270)318-4394
Timeline
Service Manager
BDE Dining
07.2020 - Current
Shift Manager and Server
Ponderosa Steakhouse
06.2010 - 07.2020
Shift Manager and Head Server
Dennys Resturant
05.2007 - 01.2010
North Daviess High School
Diploma from General Studies
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