Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nichole Spanelli

Surprise,AZ

Summary

Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Lead Server/Bartender Trainer

Applebee's
10.2021 - 04.2024
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.
  • Streamlined the server team''s efficiency by implementing new training methods and communication strategies.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Assisted management in updating menu offerings, contributing to an increase in overall sales revenue.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

In Home Nanny

Self-employeed
09.2020 - 09.2021
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
  • Improved children''s social skills by organizing playdates and group outings.
  • Promoted healthy eating habits with nutritious meal planning and preparation, resulting in balanced diets.
  • Supported families by managing household tasks such as laundry, light cleaning, and errand running.
  • Maintained open communication with parents to discuss progress, challenges, and goals for the children.

Server

P. F. Chang's
12.2017 - 09.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Applebee's
02.2015 - 10.2017
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server Trainer

Mama Fu's Asian House
10.2013 - 11.2014
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Streamlined server training process for improved employee retention and quicker onboarding.
  • Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
  • Implemented upselling techniques, boosting overall revenue for the restaurant.

Shift Lead Manager

Pizza Hut
05.2009 - 06.2014
  • Improved team productivity by implementing efficient scheduling and task delegation.
  • Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
  • Streamlined operational processes for increased efficiency and reduced waste.
  • Developed staff training programs to improve skillsets and overall team performance.
  • Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.

Guest Services

Pacific Terrace Hotel
03.2007 - 04.2009
  • Used downtime between customer orders to fulfill other guest services.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.

Education

High School Diploma -

Westview High School
Avondale, AZ
05.2005

Skills

  • Team Leadership
  • Station Preparation
  • Problem-Solving
  • Menu Memorization
  • Guest Relations
  • Accurate money handling
  • Conflict Management
  • POS Systems
  • Resourceful and Reliable
  • Staff Supervision

Certification

State certified bartender

Timeline

Lead Server/Bartender Trainer

Applebee's
10.2021 - 04.2024

In Home Nanny

Self-employeed
09.2020 - 09.2021

Server

P. F. Chang's
12.2017 - 09.2020

Server

Applebee's
02.2015 - 10.2017

Server Trainer

Mama Fu's Asian House
10.2013 - 11.2014

Shift Lead Manager

Pizza Hut
05.2009 - 06.2014

Guest Services

Pacific Terrace Hotel
03.2007 - 04.2009

High School Diploma -

Westview High School
Nichole Spanelli