Summary
Overview
Work History
Education
Skills
Timeline
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Nichole Staniec

Sumter,SC

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively in any environment.

Overview

10
10
years of professional experience

Work History

To-Go Server

Logan's Roadhouse
08.2014 - Current
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
  • Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
  • Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
  • Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
  • Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
  • Streamlined order assembly by effectively organizing completed dishes and coordinating with kitchen staff during peak hours of operation.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.

Marketing Manager

Logan's
08.2014 - Current
  • I have recently moved from hourly management to Sales Marketing in Logan's Roadhouse
  • My job duties have included: managing others, monthly projects, organizing business donations for different entities, setting up catering events, traveling to and maintaining close relationships with out of town customers, handling customer and employee complaints/concerns, I manage certain schedules, work closely with customers to build a long lasting relationship, and go out into the community to bring in new customers and advertise our company and services.

Office Administrator

WEB Electric
09.2015 - 04.2018
  • My job included but was not limited to A/P, A/R, answering phone calls, dealing with customers, job workup, invoicing, payroll entry, providing reports for upper management, inventory, etc
  • I quickly advanced to safety management and did numerous jobs to ensure our company was always in OSHA compliance.

Education

Currently Studing - Nursing

Central Carolina Technical College
Sumter, SC
09.2026

Skills

  • 2 years of people management experience
  • 2 years of various college experience
  • Created safety brochures and training manuals for our company
  • Conducted training for our employees
  • Successfully guided our company into OSHA compliance
  • 3 years of QuickBooks experience and payroll entry
  • Strong multitasking
  • Sense of urgency
  • Adaptable mindset
  • Phone Etiquette
  • Memory retention
  • Salesmanship
  • Order Accuracy
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Customer Relations
  • Computer Proficiency

Timeline

Office Administrator

WEB Electric
09.2015 - 04.2018

To-Go Server

Logan's Roadhouse
08.2014 - Current

Marketing Manager

Logan's
08.2014 - Current

Currently Studing - Nursing

Central Carolina Technical College

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Nichole Staniec