Nichole Stauffer

Senior Product Manager

Wolters Kluwer

08.2010 - Current

Schedule and execute more than 1500 virtual seminars, managing the overall seminar development and logistics with internal stakeholders, external vendors, and instructors, and ensuring each webinar event meets NASBA requirements
Build, maintain, and manage relationships with tax and accounting subject matter experts and industry contacts for purposes of producing and presenting seminars; strengthen relationships with speakers/presenters through frequent contact to produce high quality seminar programs
Establish seminar development schedule with contracted speakers; manage/coordinate progress through all stages of seminar development and production; and take the necessary steps to keep the speaker/seminar on the established schedules
Orient, train and coach subject matter expert speakers on how to conduct engaging seminars, provide direction and ongoing support, and encouragement throughout the process
Perform editorial oversight with respect to seminar presentation materials submitted by speakers; review materials for clarity, effectiveness, and utility by seminar attendees; and, in consultation with speaker, integrate relevant content assets, tools and resources into seminar materials to reinforce learning and add value to the final product
Senior Product Manager of Canadian events and self-study conversions
This includes the move to all virtual events due to COVID-19 of both English and French (with English speaking counterparts) events
Integral member of SAP integration team for Canadian webinar products as well as working with internal stakeholders to ensure a successful integration
Develop on-demand self-study courses from archived seminar recordings for access and use through a learning management system
Research, create, and maintain MS Access Database for tracking all key webinar coordination information and key metrics (including IRS Program Number, CTEC Number, Program Ratings, NPS Score, Speaker information, Program details, etc.) used to report to stakeholders
Moderate, monitor, and conduct live webinars (including running webinar rosters and sending to speakers, as well as appropriate internal stakeholders; instructing attendees on validation requirements, introducing speakers, monitoring chat for technical issues and content related questions, and monitor polling questions for attendance as required by NASBA) and issuance of CPE credit at conclusion of live event, based on responses to interactive polling questions
Onboard training of new coordinators, including creation of training manual
Contributor to multiple teams, including SAP Integration team, e-Store Leadership group, and product owners’ management team.

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