Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nichole Stephens

Bellflower ,CA

Summary

Dynamic team leader with a proven track record at Jack in the Box, excelling in team motivation and conflict resolution. Skilled in coaching and workflow enhancement, I fostered an inclusive culture that improved individual performance and productivity. Committed to achieving shared goals while building strong relationships within the team.

Overview

6
6
years of professional experience

Work History

Team Leader

Jack in the Box
11.2023 - 02.2024
  • Set performance expectations for team, monitoring progress and providing constructive feedback.
  • Delegated responsibilities based on individual strengths to empower team members.
  • Managed conflict resolution to foster a positive, collaborative work environment.
  • Maintained inclusive culture, promoting respect and understanding among all team members.
  • Conducted targeted coaching sessions, resulting in improved individual performance across the team.
  • Collaborated with department leaders to establish shared goals and ensure alignment.
  • Established open, professional relationships with team members for quick issue resolution.
  • Implemented efficient work processes, enhancing productivity through regular performance reviews.

Cashier

Arco Ampm
12.2020 - 03.2021
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.

Cashier

Taco Bell
12.2019 - 04.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Palletizer Operator

Amazon
04.2018 - 12.2019
  • Troubleshot equipment malfunctions promptly, ensuring minimal disruption to production schedules.
  • Played a critical role in maintaining overall production timelines by consistently meeting or exceeding performance targets and expectations.
  • Demonstrated strong attention to detail while overseeing the assembly of boxes or trays prior to palletizing operations, ensuring consistent results across all packaged items.
  • Enhanced production efficiency by maintaining and operating palletizing equipment properly.

Education

General Studies

Gilbert High School
Anaheim, CA
05.2017

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation and supervision
  • People management
  • Staff training and coaching
  • Work planning and prioritization
  • Analytical thinking
  • Goal setting
  • Daily activity oversight
  • Quality improvement
  • Conflict resolution
  • Workflow enhancement
  • Safety management
  • Relationship building and team building
  • Work planning
  • Mentoring
  • Coaching

Languages

Spanish
Native or Bilingual

Timeline

Team Leader

Jack in the Box
11.2023 - 02.2024

Cashier

Arco Ampm
12.2020 - 03.2021

Cashier

Taco Bell
12.2019 - 04.2020

Palletizer Operator

Amazon
04.2018 - 12.2019

General Studies

Gilbert High School

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Nichole Stephens