Nichole Stokes
Desert Hot Springs,CA
Summary
Offering strong sense of organization and customer service expertise, eager to learn and develop in this environment. Contributes disciplined approach to understanding eligibility criteria and handling sensitive information with accuracy. Ready to use and develop skills in data entry and communication in Eligibility Services Clerk role.
Developed problem-solving abilities and communication skills in client-focused environment, looking to transition into new field. Adept at managing sensitive information and ensuring accurate processing of applications. Seeking opportunities to leverage these transferrable skills in dynamic and collaborative setting.
Overview
1
1
year of professional experience
Work History
Eligibility Services Clerk
Department of Public Social Services
07.2023 - 09.2024
- Collaborated with team members to ensure seamless service delivery in high-volume periods, reducing wait times for clients.
- Supported case managers in their daily duties, ensuring all necessary documentation was available for efficient decisionmaking.
- Maintained up-to-date knowledge of program regulations to provide accurate guidance to applicants and colleagues.
- Successfully completed all assigned tasks while maintaining a high level of accuracy and professionalism, contributing to positive outcomes for both clients and the organization.
- Achieved success in meeting deadlines through diligent time management and prioritization of tasks.
- Facilitated open lines of communication between clients, case managers, and other relevant parties throughout the eligibility determination process.
- Enhanced client satisfaction by efficiently handling eligibility inquiries and providing accurate information.
- Assisted clients with accurate eligibility form, application and document completion.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Education
Associates - Human And Social Services
Bryant And Stratton College
Getzville, NY01-2026
General Education - 12 units
Modesto Junior College
Modesto, CA01.2016
Medical Front Office Certificate -
Mayfield College
Cathedral City, CA01.2010
High School Diploma -
Cathedral City High School
Cathedral City, CA01.1999
Skills
- Client relationship building
- Data entry proficiency
- Accuracy and precision
- Effective communication skills
- Verbal communication
- Microsoft office
- Interviewing
- Appointment scheduling
- Resource information
- Customer service
- Time management
Timeline
Eligibility Services Clerk
Department of Public Social Services
07.2023 - 09.2024
General Education - 12 units
Modesto Junior College
High School Diploma -
Cathedral City High School
Associates - Human And Social Services
Bryant And Stratton College
Medical Front Office Certificate -
Mayfield College
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