Nichole Strohmeyer
Weirton
Summary
Dynamic professional with a proven track record in customer service and cash handling, demonstrated at Family Dollar and other notable employers. Excelled in enhancing customer satisfaction and streamlining operations, leveraging strong work ethic and proficiency in Microsoft programs. Achieved significant improvements in efficiency and customer loyalty through effective training and coaching.
Overview
24
24
years of professional experience
Work History
Cashier
CFM
01.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Aircraft Cabin Cleaner
UNIFI
07.2024 - 01.2025
- Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
- Contributed to on-time departures by efficiently completing cleaning tasks within tight timeframes.
- Maximized efficiency by adhering to assigned work schedules and prioritizing tasks based on aircraft turnaround times.
- Directed vehicles to designated storage and take-off areas using hand signals and lighted batons.
- Complied with company protocols regarding lost-and-found items, ensuring proper documentation and storage procedures were followed.
- Reduced risk of illness transmission with proper disposal of waste materials, including biohazardous items.
PSA
Prospect Airport Services/Prosegur Airport Service
06.2022 - 07.2024
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
- Upheld strict compliance with security protocols while escorting passengers through secure areas of the airport.
- Transported over 4 passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
- Ensured timely boarding for passengers with disabilities, carefully navigating through crowded terminals.
Housekeeper
Fairfield By Marriott
09.2021 - 06.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
Lead Cashier
Petrucci's IGA
09.2020 - 09.2021
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained stock to meet expected customer demand.
- Restocked and organized merchandise in front lanes.
- Learned duties for various positions and provided backup at key times.
- Resolved customer disputes calmly and professionally, maintaining a positive store reputation within the community.
- Ensured accuracy in ticket dispensing and money handling for smooth lottery operations.
Assistant Store Manager
Family Dollar
04.2019 - 01.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Interacted well with customers to build connections and nurture relationships.
Assistant Manager
SUBWAY®Restaurants
05.2001 - 07.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - General Studies
Community College of Allegheny County
Pittsburgh, PAHigh School Diploma -
Mar Vista High School
Imperial Beach, CA06-2003
Skills
- Customer service
- Strong work ethic
- Housekeeping
- Training and coaching
- Time management skills
- Cash handling
- Stock management
- Employee scheduling
- Microsoft programs (Excel, Word, Powerpoint)
- Keyboarding (40 WPM)
Timeline
Cashier
CFM
01.2025 - Current
Aircraft Cabin Cleaner
UNIFI
07.2024 - 01.2025
PSA
Prospect Airport Services/Prosegur Airport Service
06.2022 - 07.2024
Housekeeper
Fairfield By Marriott
09.2021 - 06.2022
Lead Cashier
Petrucci's IGA
09.2020 - 09.2021
Assistant Store Manager
Family Dollar
04.2019 - 01.2020
Assistant Manager
SUBWAY®Restaurants
05.2001 - 07.2007
No Degree - General Studies
Community College of Allegheny County
High School Diploma -
Mar Vista High School
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