Nichole Subklew

Dynamic Senior Recovery Specialist at CMC:Berkshires with expertise in crisis management and client relationship building. Enhanced client satisfaction through effective communication and tailored recovery strategies. Proven ability to optimize workflows, manage high caseloads, and advocate for patient needs, ensuring compliance with industry regulations while fostering community resource connections. Personable and empathetic with knack for problem-solving and critical thinking. Familiar with crisis intervention techniques and adept at handling sensitive information and maintaining confidentiality. Committed to helping individuals achieve positive outcomes and long-term recovery.

Experienced with comprehensive client recovery planning and support. Utilizes effective communication and critical thinking to address complex recovery challenges. Track record of fostering positive client outcomes through collaborative and adaptable strategies.

Offering strong communication and compassionate listening skills combined with desire to grow in supportive environment. Brings ability to quickly learn and apply crisis management strategies and techniques. Ready to use and develop skills in conflict resolution and management in a Recovery role.

• Supervised team of 4-6 staff members.
• Achieved on-boarding clients by completing their intake at the facility with accuracy and efficiency.
• Achieved compliance with professionalism and boundaries while still maintaining a good rapport with clients.
• Used Google docs, sheets, email and chat to have constant communication and up to date information for all clients and staff.