Nichole Sugden
Aurora,CO
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.
Overview
12
12
years of professional experience
Work History
Operations Manager
Valta Energy, LLC
Dana Point, CA
02.2022 - 05.2024
- Scheduled and coordinated meetings.
- Processed payroll for a team of 64 employees on a weekly basis, guaranteeing precise calculation of compensation and deductions.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Onboarded new employees in time reporting and payroll systems.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Assisted in the development of Apprenticeship Programs and compliance.
- Performed cost analysis for various projects to determine budget requirements.
- Produced thorough reports on active construction projects.
- Coordinated with other departments including finance and human resources. to ensure efficient operations.
- Collaborated with finance to ensure accurate construction forecasting and adherence to milestone dates.
- Created project schedules.
Care Team/Care Team Director
RowCal, LLC
Greenwood Village, CO
07.2020 - 02.2022
- Answered, directed, and logged phone calls from clients and homeowners providing excellent customer service.
- Created and assigned work orders to vendors for maintenance items.
- Recruited, trained and motivated staff to form a cohesive and high-performance team.
- Provided expert coaching and training for new team members.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assigned tasks and established objectives to team members.
- Managed day-to-day activities of the team.
- Motivated the team to achieve organizational goals.
- Organized weekly team meetings and monthly one-on-ones.
- Presented team statistics and process updates in bi-monthly leadership meetings.
Administrative Assistant/Assistant Community Manager
RowCal, LLC/Kissing Camels Estates
Colorado Springs, CO
07.2018 - 07.2020
- Answered and directed phone calls and emails.
- Drafted letter and email correspondence on behalf of the Community Manager and Board Members.
- Organized, prepared, and filed architectural drawings for Architectural Committee Meetings.
- Reviewed architectural drawings and completed checklists to ensure plans were in compliance.
- Recorded accurate minutes for all association meetings.
- Conducted site visits to ensure homeowners were in compliance with the CC&R's.
- Created, prepared, and mailed all Annual Meeting Notices.
- Created work orders and assigned vendors for community wide projects and common area maintenance.
Barista/Assistant Manager
Scooters Coffee
Lincoln, NE
10.2017 - 06.2018
- Greeted customers and used suggestive selling to upsell food and beverage items.
- Maintained financial transactions using the Clover POS System.
- Prepared weekly deposits and recorded cash logs.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Sales Associate
Brown's Shoe Fit
Beatrice, NE
04.2016 - 10.2017
- Greeted customers and provided knowledge on the merchandise.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Placed orders for new merchandise and completing store exchanges.
- Managed financial transactions and balanced the drawer.
- Maintained accurate inventory counts.
Hospitality Manager/Event Coordinator
Barry's Bar & Grill
Lincoln, NE
08.2012 - 03.2016
- Managed all front-of-house operations ensuring customers were provided with excellent customer service.
- Hired, trained, and scheduled staff.
- Recorded weekly invoices, prepared daily deposits, and balanced the safe daily.
- Seamlessly planned, and directed the execution of corporate, social, and private events.
- Maintained a portfolio of vendors and clients, serving as primary point of contact.
- Collaborated with vendors to meet client expectations.
Education
PFC101 Blueprint Reading-Residential Construction
Virtual Design And Construction Institute D/b/a Cadteacher
02.2020
PFC102 Blueprint Reading-Commercial Construction
Virtual Design And Construction Institute D/b/a Cadteacher
02.2020
M-100 - The Essentials of Community Management
Community Association Institute
09.2019
High School Diploma -
Beatrice High School
05.2010
Skills
- Training and Development
- Inventory Management
- Customer Service
- Leadership
- Document Control
- Process Improvement
- Issue and conflict resolution
- Organizational skills
- Microsoft Office
- Microsoft Excel
- Microsoft Projects
Timeline
Operations Manager
Valta Energy, LLC
02.2022 - 05.2024
Care Team/Care Team Director
RowCal, LLC
07.2020 - 02.2022
Administrative Assistant/Assistant Community Manager
RowCal, LLC/Kissing Camels Estates
07.2018 - 07.2020
Barista/Assistant Manager
Scooters Coffee
10.2017 - 06.2018
Sales Associate
Brown's Shoe Fit
04.2016 - 10.2017
Hospitality Manager/Event Coordinator
Barry's Bar & Grill
08.2012 - 03.2016
PFC101 Blueprint Reading-Residential Construction
Virtual Design And Construction Institute D/b/a Cadteacher
PFC102 Blueprint Reading-Commercial Construction
Virtual Design And Construction Institute D/b/a Cadteacher
M-100 - The Essentials of Community Management
Community Association Institute
High School Diploma -
Beatrice High School
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