Nichole Swenson
Long Beach,CA
Summary
I have over 10 years of being a dedicated Customer Service Representative, passionate and skilled in answering questions and resolving concerns quickly and efficiently. I can Simultaneously process payments and returns, organize merchandise, and answer phones while satisfying and addressing all Customer concerns. As well as, a Collaborative team player with a service-focused mindset.
Overview
15
15
years of professional experience
Work History
Prepared Foods Specialist
Sam's Club
10.2024 - Current
- Preparing fresh food items according to recipes and specifications
- Preparing and serving ready-to-eat food
- Ensuring high-quality products are available
- Wrapping, labeling, and storing merchandise
- Maintaining temperature control
- Maintaining a clean, sanitized, and member-ready area
- Maintaining up-to-date knowledge of product specifications
- Adhering to food safety standards and sanitation guidelines
NEW HIRE CASHIER COACH
The Home Depot
06.2021 - 04.2024
- Monitored and ensured that new hire cashiers are able to identify correct scanning procedures and orders
- Train and mentor cashiers to maximize their knowledge in gaining credit and G.E.T procedures
- Maintained a positive and patient attitude with the new associates and provided constructive feedback to help with their success
- Being able to multitask, by being available for new hire questions while performing my cashier duties and credit goals
- Built strong Customer relationships as well as solving customer problems throughout everyday
- Answered phones from Customers daily for inventory numbers as well as employees with on floor questions
- Worked with large amounts of money while doing drops and increases when necessary throughout the shift
Brand Ambassador
BFG Communications
10.2009 - 12.2013
- Developed highly empathetic client relationships and earned a reputation for exceeding sales goals
- Worked under strict deadlines to achieve daily sales goals
- Educated customers about current, new and upcoming products
- Increased brand awareness
- Maintained a positive image of the brand
Education
Customer Service Program -
Allied College
01.2017
Home Inspection License -
Allied College
01.2017
High school diploma -
lakewood high school
Lakewood, CA01.2007
Skills
- Logical problem solver
- Personable communicator
- Accurate in money handling
- Conflict resolution
- Resourceful
- Proactive
- Time management
- Proficient in answering high volumes of incoming calls
- Proficient in working independently
- Track and record inventory
- Anticipate stock and distribution procedures
Accomplishments
- Awarded 12 Homer awards between 2022 to present at The Home Depot.
- Maintained the title in store for top credit associate since 07/01/22 to present.
- Achieved 785 completed credit card applications since 07/01/22 at The Home Depot.
Timeline
Prepared Foods Specialist
Sam's Club
10.2024 - Current
NEW HIRE CASHIER COACH
The Home Depot
06.2021 - 04.2024
Brand Ambassador
BFG Communications
10.2009 - 12.2013
Customer Service Program -
Allied College
Home Inspection License -
Allied College
High school diploma -
lakewood high school