Nichole Tate
Belvidere,TN
Summary
Dynamic and results-oriented professional with extensive experience in customer service management at Money Cash House LLC. Excelled in staff training, CRM software, and problem-solving, significantly enhancing customer satisfaction and loyalty. Skilled in multitasking and fostering positive customer relations, adept at driving operational excellence and team development.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
CSR Manager
Money Cash House LLC
01.2019 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed and implemented customer service policies and procedures.
- Streamlined processes for faster issue resolution, leading to improved customer experiences.
- Spearheaded quality assurance initiatives, leading to consistent delivery of excellent customer service standards.
- Oversaw escalated customer concerns, providing satisfactory resolutions in a timely manner.
- Promoted a positive work environment by fostering open communication among the CSR team members.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Manager
Franks General Merchandise
02.2017 - 11.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Receptionist
Wriker Chevolet
01.2014 - 08.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
Education
University of Phoenix
Tempe, AZ 01.2015 - 05.2016
High School Diploma -
Franklin County High School
Winchester, TN05.2004
Skills
- Staff Training and Development
- Sales Support
- CRM software knowledge
- Call Center Operations
- Customer Service
- Problem-Solving
- Time Management
- Customer Relations
- Work Prioritization
- Attention to Detail
- Multitasking and Organization
Timeline
CSR Manager
Money Cash House LLC
01.2019 - Current
Manager
Franks General Merchandise
02.2017 - 11.2018
University of Phoenix
01.2015 - 05.2016
Receptionist
Wriker Chevolet
01.2014 - 08.2016
High School Diploma -
Franklin County High School
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