Summary
Overview
Work History
Education
Skills
Timeline
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Nichole Taylor

Atwater,CA

Summary

Adept at fostering team morale and boosting efficiency, I excelled at Tarys Pizza by optimizing service processes and resolving customer issues, enhancing satisfaction levels. My proficiency in policy enforcement and reservation management, coupled with a knack for meeting facilitation, propelled significant improvements in operational excellence and team dynamics.

Professional with experience in hospitality management, well-prepared for leadership role in dynamic dining environment. Expertise in team leadership, customer service, and operational efficiency. Strong focus on fostering collaboration, adapting to changing needs, and driving results. Known for problem-solving skills, effective communication, and commitment to maintaining high standards.

Overview

23
23
years of professional experience

Work History

Waitstaff Manager

Tarys Pizza
10.2023 - Current
  • Established a positive work environment, promoting teamwork and open communication among staff members.
  • Upheld company values by consistently modeling professional behavior for both new hires and seasoned team members alike.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Cashier

Bigots
03.2022 - 09.2024
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Sales and Marketing Assistant

Fineline
07.2013 - 09.2018
  • Assisted call-in customers with questions and orders.
  • Organized webinars and online workshops as a means of educating prospective customers about product features while generating interest in the brand.
  • Enhanced client relationships through regular communication, addressing concerns, and providing prompt solutions.
  • Supported sales team by providing timely updates on inventory levels, ensuring adequate stock availability for meeting customer demands.
  • Coordinated trade shows and events to showcase products, resulting in increased customer engagement and potential business opportunities.
  • Managed various marketing campaigns for successful product launches and increased brand awareness.
  • Improved social media presence by creating engaging content that resonated with target audiences, driving follower growth and enhancing brand recognition.
  • Developed strong relationships with vendors and negotiated contracts, achieving cost savings on promotional materials purchases.
  • Shadowed team members to learn problem-solving and best practices in customer service.
  • Utilized specialized software to capture and process data.

Office Manager

Exit Reality
02.2007 - 01.2009
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Customer Service Escrow Assistant

TransCounty Title Agency
02.2002 - 09.2006
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Supported team members in managing their workload, contributing to a more productive work environment.
  • Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
  • Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
  • Facilitated smooth document signing appointments, ensuring clients understood each step of the process.
  • Obtained documents such as proof of insurance and HOA statements.
  • Prepared estimated closing statements for buyer and seller.
  • Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
  • Streamlined escrow processes by implementing efficient filing and tracking systems.
  • Enhanced client satisfaction by delivering timely and accurate escrow services.
  • Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
  • Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
  • Maintained open communication with lenders, brokers and borrowers.
  • Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
  • Examined purchase and sale agreement for potential items of concern and addressed immediately.

Education

No Degree - Liberal Studies

Merced College
Merced, CA

High School Diploma -

Atwater High School
Atwater
06-1998

Skills

  • Policy enforcement
  • Reservation management
  • Team morale boosting
  • Meeting facilitation
  • Marketing automation
  • Proposal development

Timeline

Waitstaff Manager

Tarys Pizza
10.2023 - Current

Cashier

Bigots
03.2022 - 09.2024

Sales and Marketing Assistant

Fineline
07.2013 - 09.2018

Office Manager

Exit Reality
02.2007 - 01.2009

Customer Service Escrow Assistant

TransCounty Title Agency
02.2002 - 09.2006

No Degree - Liberal Studies

Merced College

High School Diploma -

Atwater High School

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