Hi, I’m
Nichole Taylor
Customer Service
Willoughby Hills,OH
Summary
Customer Service, Administration Assistant and Scheduling Coordinator with extensive experience in optimizing patient care processes and administrative procedures. Demonstrates exceptional skills in complex problem-solving, records management, and team collaboration, leading to enhanced operational efficiency and patient satisfaction. Adept at implementing security protocols, fraud detection measures, data entry, and streamlined communication systems, records keeping, consistently improving service quality.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
years of professional experience
Work History
Crumbl CookiesWilloughby , Ohio
Baker
09.2024 - 12.2024
Job overview
- Rotated stock as needed to keep freshness intact.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Measured out ingredients accurately to ensure consistent product quality.
- Adhered to company policies regarding storage, handling and preparation of food items.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Followed food safety guidelines while preparing all food items.
- Inspected finished products before packaging them up for sale.
- Operated ovens and other equipment to bake products according to established recipes.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Finished baked goods with glazes, icings and other toppings.
Jordan Community Residential CenterWilloughby , Ohio
Administrative Residential Monitor
06.2024 - 09.2024
Job overview
- Organized recreational events such as movie nights, game nights, and arts and crafts activities allowed for healthy socialization between residents.
- Provided guidance and support to residents regarding personal development goals, behavior management plans, and conflict resolution strategies.
- Participated in team meetings where residential issues were discussed and solutions were proposed by staff members.
- Monitored residents in the dormitory to ensure safety and security protocols were followed.
- Collaborated with other staff members in order to maintain a safe and secure environment at all times.
- Assisted with crisis intervention as needed to de-escalate situations or provide emotional support to residents.
- Observed changes in resident behavior patterns that could indicate mental health issues or drug use problems.
- Performed administrative duties such as filing documents or preparing reports related to resident care.
- Enforced rules of the facility consistently while being mindful of individual differences among residents.
- Utilized various motivational techniques to encourage self-improvement among residents.
- Maintained records of resident activities and progress, including incident reports and daily log entries.
- Conducted regular room inspections for cleanliness, safety hazards, and adherence to facility rules.
- Reported any suspicious activity or potential threats to appropriate personnel for further investigation.
- Communicated program policies and enforced each.
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
- Assisted with the storage, distribution, and management of medication inventory to ensure availability.
- Collected urine samples from individuals for drug testing purposes.
Provide A RideCleveland
Assistant Scheduling Coordinator
03.2024 - 06.2024
Job overview
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Scheduled and confirmed appointments.
- Identified customer needs, clarified information, researched every issue, and provided solutions.
- Managed subcontractors throughout the duration of each project, ensuring tasks were completed in a timely manner.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Communicated schedule changes effectively throughout the organization when necessary.
- Maintained accurate records of all tasks completed by the team.
- Performed data entry into computer systems for tracking purposes.
- Coordinated with other departments regarding resources needed for specific projects.
- Maintained positive working relationship with fellow staff and management.
Cleveland Housing NetworkCleveland, OH
Administrative Assistant
01.2011 - 11.2014
Job overview
- Coordinated transportation for Ohio Medicaid patients, ensuring timely and efficient service
- Scheduled ambulance transport, improving patient satisfaction and reducing wait times
- Liaised with contractors to secure reliable transportation, enhancing service quality
- Optimized scheduling processes, reducing wait times and improving patient satisfaction
- Implemented streamlined communication with contractors
- Provided compassionate assistance to Medicaid patients, ensuring their transportation needs were met with empathy and professionalism
- Implemented optimized scheduling processes, significantly improving patient experience and contractor communication efficiency
- Analyzed and improved ambulance transport scheduling, leading to notable reductions in patient wait times and increased satisfaction
- Implemented streamlined communication systems with contractors, resulting in more efficient coordination and improved patient satisfaction
- Managed multi-system patient data entry and scheduling while maintaining strict confidentiality
- Implemented security protocols to reduce insurance misuse
- Implemented security protocols and fraud detection measures, significantly reducing insurance and transportation misuse incidents
- Managed multi-system patient data entry, appointment scheduling, and insurance eligibility checks while maintaining strict confidentiality protocols
- Assisted in new administrative procedures, improving efficiency
- Pioneered new administrative procedures, optimizing workflow and elevating service quality, while developing data tracking systems for performance analysis
- Analyzed existing processes, recommending strategic changes to boost accuracy and efficiency, contributing to continuous improvement of administrative operations
- Facilitated smooth office operations through meticulous record-keeping, visitor reception, and proactive assistance in implementing new administrative procedures
- Coordinated seamlessly with staff teams, scheduling meetings and appointments, while maintaining excellent communication through phone system management
- Streamlined document management by implementing a new filing system, enhancing retrieval efficiency and reducing search time for critical information
- Developed and updated spreadsheets to track and analyze performance data, enhancing accuracy
- Meticulously managed data entry and record-keeping processes, ensuring accuracy and accessibility of critical information for decision-making
Education
Suny College of Technology At CantonCanton, NY
Degree from Health Services
05-2007
University Overview
With a focus on Animals and Animal Behavior.
Sitka High SchoolSitka, AK
High School Diploma
05-2005
Skills
- Skills Prioritization
- Customer Service
- Complex Problem-Solving
- Records Management
- Systems
- Self Starter
- Administrative Support
- Time Management
- Research Skills
- Attention to Detail
- Team Collaboration
- Conflict Resolution
- Data Entry
Hobbies and Interests
- Hiking
- Yoga
- Meditation
- Reading
- Long conversations
- Volunteer work in the community
References
- Aliesha Peterson, Cleveland Housing Network, (440) 506-2928
- Deb Bryan, Cleveland Housing Network, (216) 225-5867
- Saundra Durda, Cleveland Housing Network, (216) 924-6689
Personal Information
Date of Birth: 09/08/86
Timeline
Baker
Crumbl Cookies
09.2024 - 12.2024
Administrative Residential Monitor
Jordan Community Residential Center
06.2024 - 09.2024
Assistant Scheduling Coordinator
Provide A Ride
03.2024 - 06.2024
Administrative Assistant
Cleveland Housing Network
01.2011 - 11.2014
Suny College of Technology At Canton
Degree from Health Services
Sitka High School
High School Diploma
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