Nichole Taylor
Apalachin
Summary
Dedicated healthcare professional with extensive experience at Vestal Park Rehabilitation and Nursing Center, excelling in patient care and emotional support. Proven ability to enhance patient satisfaction through compassionate communication and meticulous clinical documentation. Skilled in HIPAA compliance and team collaboration, ensuring high-quality care and safety standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA
Vestal Park Rehabilitation and Nursing Center
06.2025 - Current
- Provided direct patient care, including assistance with daily living activities and mobility support.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records and documentation to ensure compliance with health regulations.
- Assisted in implementing individualized care plans based on patient needs and preferences.
- Educated patients and families on care procedures, promoting understanding and cooperation.
- Trained new nursing assistants on best practices in patient care and safety protocols.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Assistant Manager
Burger King
07.2018 - 02.2024
- Supervised daily operations to ensure compliance with quality and safety standards.
- Trained and mentored staff, enhancing team performance and operational efficiency.
- Implemented inventory control procedures, reducing waste and optimizing stock levels.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant General Manager
IHOP
06.2017 - 05.2023
- Led team to enhance customer service standards, improving guest satisfaction rates.
- Developed training programs for staff, increasing operational efficiency and knowledge retention.
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
- Coordinated daily operations to ensure compliance with health and safety regulations.
- Analyzed sales trends and adjusted strategies to drive revenue growth in target markets.
- Mentored junior staff, fostering a collaborative environment that promoted professional development.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
Education
High School Diploma -
Union Endicott High School
Endicott, NYSkills
- Time management
- Patient care
- Compassion and empathy
- Bathing assistance
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Dressing assistance
- Maintaining confidentiality
- End-of-life care
- Compassionate communication
- Patient transfers
- Emotional support
- Complex Problem-solving
- Clinical documentation
- Team collaboration
Certification
- CNA - Certified Nurse Assistant
Timeline
CNA
Vestal Park Rehabilitation and Nursing Center
06.2025 - Current
Assistant Manager
Burger King
07.2018 - 02.2024
Assistant General Manager
IHOP
06.2017 - 05.2023
High School Diploma -
Union Endicott High School