Nichole Thibaut
Mandeville,LA
Summary
Passionate and accomplished professional with track record of success in business development, customer service and team building. Possesses entrepreneurial spirit, deep understanding of market trends, and keen eye for growth opportunities. Self-motivated and successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
23
23
years of professional experience
Work History
Showroom Sales Consultant
Livio Outdoors
Lacombe, La
11.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven Sales; with over $150,000 in retail sales made to date
- Working with customers in the showroom to sell a wide range of outdoor products.
- Respond to inquiries with accurate pricing, inventory, and delivery information.
- Resolve customer service issues efficiently.
- Upon guests arrival to the showroom, greet and learn their motivation for visiting, and foster a lasting customer relationship.
- Assist in moving inventory in and out of the showroom.
- Assist in merchandising the showroom according to high-end showroom standards, including receiving, stock organization, tagging, signage, and mark-down solutions.
- Assist in event planning and hosting according to luxury brand standards.
- Assist in keeping the showroom vibe friendly, inviting, and visually stunning at all times.
- Coordinate with Marketing and Design on promotional and seasonal displays.
- Organize and maintain product binders.
- Confidently speak to clients about the design process and the Livio brand.
- Consults with clients and/or lead designers in selecting materials, furnishings, and decor.
Co Owner
Open Space Studios
10.2022 - Current
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Engaged and entertained children through recreational and educational activities.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Organized and maintained client databases for accurate communication information.
- Implemented marketing strategies to promote studio to potential clients.
- Developed and implemented strategies to increase studio visibility and reach more clients.
- Kept accurate budgets with all expenses tracked and accounted for.
- Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Co Owner
The Villa, Inc.
02.2001 - 10.2022
- Established foundational processes for business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Introduced new methods, practices, and systems to maximize profits.
- Established team of motivated and highly skilled employees to help run business.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Retail
The University of Alabama
Tuscaloosa, AL08.2001
Skills
- Report Generation
- Business Growth
- Workflow Schedules
- Vendor Negotiations
- Operational Management
- Corrective Actions
- Advertising Campaign Development
- Policy and Procedure Implementation
Timeline
Showroom Sales Consultant
Livio Outdoors
11.2023 - Current
Co Owner
Open Space Studios
10.2022 - Current
Co Owner
The Villa, Inc.
02.2001 - 10.2022
Bachelor of Arts - Retail
The University of Alabama
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