Summary
Overview
Work History
Skills
Timeline
Intern

Nichole Thomas

Lithonia,GA

Summary

Highly-qualified Housekeeping Supervisor offering 20 + years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Overview

20
20
years of professional experience

Work History

Account Manager

IH/GDI SERVICES
01.2023 - Current
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Director of Housekeeping

ProMedica
04.2016 - 01.2023
  • Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
  • Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
  • Promoted a culture of continuous learning among housekeeping staff through ongoing training initiatives tailored to individual needs and skill levels.
  • Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.

Director of Housekeeping

HCR MANORCARE
02.2004 - 04.2016
  • Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
  • Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
  • Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Team Training
  • Goals and performance
  • Performance Evaluations
  • Supervisory skills

Timeline

Account Manager

IH/GDI SERVICES
01.2023 - Current

Director of Housekeeping

ProMedica
04.2016 - 01.2023

Director of Housekeeping

HCR MANORCARE
02.2004 - 04.2016

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Nichole Thomas