Nichole Thompson
Burlington
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations. Ability to adapt to any situation quickly and willing to do any training needed to be successful in a job I would love.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Kitchen Team Leader
Vermont Nut Free Chocolates
09.2023 - Current
- Managed scheduling for kitchen staff, ensuring proper coverage during peak holiday time.
- Schedule daily projects to ensure our shipping department has all necessary items needed to ship. Ensuring all products are made correctly, ingredients are tracked and all manufacturing processes are followed.
- Track all incoming and used ingredients
- Track all outgoing finished products
- Multi tasking on a daily basis to get things done in a timely manor.
- Maintaining a safe manufacturing kitchen that complies with all audit standards.
- Evaluated individual performance of team members providing coaching when needed leading to overall improvements in skill level.
- Enhanced customer satisfaction by responding promptly to special dietary requests or concerns.
- Improved kitchen efficiency by streamlining processes and implementing new protocols.
- Collaborated with front-of-house teams to ensure seamless communication between the kitchen and shipping areas.
- Established positive working relationships among team members by fostering open communication channels.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Customer Service and Data Entry
Vermont Nut Free Chocolates
06.2021 - Current
- Customer service and Data entry.
- Answered phones, took customer orders, credit cards and scheduled their order to ship.
- Once orders shipped, input outgoing lotcodes, ensuring all info is correct in case of a recall situation.
- Tended the store front inbetween other responsibilities.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Tech 2, Machine Operator Trainer
Keurig Dr Pepper, Inc.
01.2015 - 06.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Successfully graduated from Dale Carnegie class
- Took multiple train the trainer classes
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Trained new employees to SOP(standard operating procedures) and OPL(one point lessons)
- updated and wrote documentation as needed to keep machinery up to date.
- tracked raw ingredients used so all items are accounted for
Education
High School Diploma -
Mount Mansfield UHS
Jericho06-1994
Skills
- Attention to detail
- Conflict resolution
- Staff management
- Scheduling
- Scheduling coordination
- Active listening
- Customer relations
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Microsoft PowerPoint
- Prioritization
Certification
- Dale Carnegie graduate
Timeline
Kitchen Team Leader
Vermont Nut Free Chocolates
09.2023 - Current
Customer Service and Data Entry
Vermont Nut Free Chocolates
06.2021 - Current
Tech 2, Machine Operator Trainer
Keurig Dr Pepper, Inc.
01.2015 - 06.2021
- Dale Carnegie graduate
High School Diploma -
Mount Mansfield UHS
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