Nichole Traub
Alpharetta,GA
Summary
Dynamic leader with proven expertise in inventory control and customer service excellence, honed at RaceTrac. Skilled in cross-functional teamwork and staff training, I excel in optimizing team performance and enhancing customer satisfaction. Leveraging strong analytical abilities and a mastery of POS, ComData, GK systems, I drive operational efficiency and foster professional development, ensuring both customer and team success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Co Manager
RaceTrac
07.2014 - Current
- Assisting upper management in the day to day operations.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Aflac Agent
Aflac Insurance
12.2013 - 06.2014
- Claims reporting and distribution, Inventory of stock, Customer Service, Insurance policy sales, Sales report, Business Analysis, Experience in Excel, Word, PowerPoint, Access.
Delivery
UPS
12.2013 - 12.2013
Secretary/Office Administration
Superior Chevrolet
10.1999 - 10.2001
- Communicated with customers and other individuals to answer questions and explain information
- Accounts receivables, credit, and collections from auto insurance companies, cashier, calculation of weekly payroll hours, and posting
- Matched purchase orders with invoices and recorded the necessary information
- Issued billing invoices, and account statements according to established procedures.
Education
Masters of Business Administration in Finance -
Stray University
Roswell, GABachelor Of Science In Business Administration - Business Administration And Economic
Oglethorpe University
Atlanta, GA05.2007
Skills
- Summarized numerical and financial data for reports and keeping records
- Maintained status reports to provide management with updated information
- Worked with company systems and diligently completed all assigned tasks, working overtime when needed
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency
- Maintained high standards of customer service during high-volume, fast-paced operation
- Communicated clearly and positively with co-workers and management
- Mastered point-of-service (POS) computer system for automated order taking
- Handled cash, check, credit and automatic debit card transactions quickly and 100% accurate
Certification
ServSafe certified
Timeline
Co Manager
RaceTrac
07.2014 - Current
Aflac Agent
Aflac Insurance
12.2013 - 06.2014
Delivery
UPS
12.2013 - 12.2013
Secretary/Office Administration
Superior Chevrolet
10.1999 - 10.2001
Masters of Business Administration in Finance -
Stray University
Bachelor Of Science In Business Administration - Business Administration And Economic
Oglethorpe University
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