Nichole Turner
Steubenville,OH
Summary
Dedicated hospitality professional with over 10 years of customer service and leadership experience in food and beverage environments. Skilled in guest relations, team coordination, and driving sales through exceptional service and upselling techniques. Proficient in Microsoft Office, POS systems, and certified in RAMP for alcohol service compliance.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Industry Public House
Fayette, PA
09.2023 - Current
- Provided exceptional customer service to a high-volume restaurant, ensuring guests had a positive dining experience
- Took food and beverage orders accurately and promptly, communicating special requests to the kitchen staff
- Delivered orders efficiently while maintaining attention to presentation and quality
- Managed cash and card transactions with 100% accuracy, including processing split checks and handling tips
- Assisted in training new servers, ensuring they adhered to restaurant service standards
- Maintained a clean and organized dining environment, including resetting tables quickly during peak hours
- Resolved guest concerns in a professional and timely manner, contributing to a 90% customer satisfaction rating
Data Entry Clerk
GDS Solutions
Ohio
08.2021 - 11.2023
- Entered and maintained customer information, orders, and inventory records with 100% accuracy
- Processed over 100 entries daily, ensuring data integrity and adherence to company standards
- Created custom formulas in Excel to calculate total prices, improving data processing speed
- Verified and updated order statuses (Shipped, Pending, Canceled) for tracking and reporting purposes
- Demonstrated proficiency with data management software, Excel spreadsheets, and Google Sheets
- Streamlined data entry processes and maintained a detailed record of all entries for auditing purposes
Customer Support Specialist
Crawford Solutions
Pennsylvania
04.2020 - 12.2021
- Provided prompt and professional assistance to customers via phone, email, and live chat, achieving a 95% Customer Satisfaction Score (CSAT)
- Resolved customer issues efficiently with a First-Call Resolution rate of 85%, ensuring a seamless customer experience
- Documented all customer interactions and resolutions in the company's CRM system, ensuring accurate record-keeping
- Collaborated with the technical and sales teams to escalate and resolve complex issues, reducing response times by 20%
- Created and maintained knowledge base articles and FAQs, improving self-service support resources for customers
- Demonstrated empathy, active listening, and clear communication to de-escalate challenging interactions while maintaining professionalism
Server/Waiter
Bob Evans Restaurants
Steubenville, OH
09.2015 - 08.2021
- Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
- Demonstrated exceptional multitasking skills during peak hours, accurately managing at least 10 tables
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
Shift Leader/Server
Pizza Hut
Steubenville, OH
03.2011 - 07.2015
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
Education
Associate's degree - Business office management
Eastern Gateway Community College
Steubenville, OH05.2013
Skills
- Shift Management
- Clerical Experience
- Customer service
- Communication skills
- Medical Terminology
- Restaurant Management
- Hospitality
- Guest relations
- Upselling
- Customer support
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Transcription
- Google Sheets
- POS
- HIPAA
- Medical Coding
- ICD-9
- Phone etiquette
- Host/hostess experience
- Strong teamwork
- Merchandise upselling
- Support case resolution
- Product and service solutions
Certification
RAMP, 02/01/23, 02/01/25
Timeline
Server
Industry Public House
09.2023 - Current
Data Entry Clerk
GDS Solutions
08.2021 - 11.2023
Customer Support Specialist
Crawford Solutions
04.2020 - 12.2021
Server/Waiter
Bob Evans Restaurants
09.2015 - 08.2021
Shift Leader/Server
Pizza Hut
03.2011 - 07.2015
Associate's degree - Business office management
Eastern Gateway Community College
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