Nichole Vangilder
Oak Harbor,WA
Summary
Organized and dependable professional who successfully manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations.
Overview
12
12
years of professional experience
Work History
Waitress/Bartender
NAS Whidbey Island MWR
Oak Harbor, WA
12.2016 - 12.2018
- Bussed tables, maintained buffets, and served drinks for special events such as holiday parties, retirements, birthdays, weddings, anniversaries, etc.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Assisted with unique event setups and teardowns.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host stations and special events.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Supported teamwork among staff members through clear communication and collaboration during shifts.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable guest recommendations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained clean and welcoming dining and bar environment, ensuring positive guest experience.
Medical Receptionist
Whidbey Medical Clinic
Oak Harbor, WA
08.2015 - 12.2018
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Helped patients complete necessary medical forms and documentation.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received and routed laboratory results to correct clinical staff members.
- Transcribed phone messages and relayed them to appropriate personnel.
Sky Warrior Theater Cashier
NAS Whidbey Island MWR
Oak Harbor, WA
01.2015 - 08.2015
- Greeted customers entering the theater and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy level.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged, and displayed merchandise as required.
- Assist customers with returns, refunds, customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Learned duties for various positions and provided backup at critical times.
Cashier/Assistant Manager of Operations
Ridgecrest Cinemas
Ridgecrest, CA
07.2006 - 08.2014
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessed their needs, and maintained current knowledge of consumer preferences.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly, fostering loyalty among patrons.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Monitored inventory to keep the store stocked with necessary items and avoid running out of in-demand products.
- Quickly and accurately counted drawers at the start and end of each shift.
- Built positive relationships with customers to increase repeat business.
Medical Assistant/Front Desk
Dr Perdikis office
Ridgecrest, CA
08.2013 - 05.2014
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing, and copying documents.
- Assisted the physician with minor surgeries, including preparing the operating room, sterilizing instruments, and presenting proper tools during the procedure.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Scheduled appointments, answered phone calls, and registered new patients.
- Verified patient insurance coverage and collected required co-payments.
Site Coordinator
Team health
Ridgecrest, CA
12.2012 - 08.2013
- Managed the medical records for the TEAM Health physicians.
- Located, retrieved, scanned, and sent medical records requested by the company quickly and accurately.
- Collected missing medical report documentation such as diagnoses and provider signatures.
- Worked alongside the Ridgecrest Regional Hospital's medical record department to ensure patient record completion and accuracy.
- Boosted overall site efficiency by collaborating closely with physicians and the medical records department to ensure seamless coordination of project tasks.
- Facilitated smooth project handovers by maintaining accurate documentation and providing comprehensive reports to relevant parties.
- Collaborated with cross-functional teams to successfully and promptly complete medical record documentation.
- Coordinated effectively with vendors to procure work-based materials.
Education
Some College (No Degree) - General Studies
CERRO COSO COMMUNITY COLLEGE
Ridgecrest, CABachelor of Arts - Healthcare Administration
University of Arizona Global Campus
Chandler, AZ United States07.2024
AS. Degree in Health Information Technology - Health Care
PENN FOSTER CAREER COLLEGE
Scranton, PA03.2015
High School Diploma -
Burroughs High School
Ridgecrest, CA06.2008
Skills
- EMR / EHR
- Medical Records Management
- Medical Record Retrieval/Completion
- Document Scanning and Faxing
- Customer Service
- Microsoft Office Proficiency
- Computer Savvy
- Electronic Data Entry
- Excellent Written and verbal communication
- Teamwork and Collaboration
- Handles Stressful Situations
- Problem-Solving
- Time Management
- Multitasking
- Organizational Skills
- Attention to Detail
- Adaptability and Flexibility
- Professionalism
- Interpersonal Skills
Page
2
References
- Rae Weckman-Clemmer, Whidbey Medical Clinic Office Manager, 1-360-320-1255, 1-360-679-3161
- Alex Deal, 1-760-977-7395
- Dr. George Perdikis, 1-760-499-7444
- Missy Bevill, MWR Manager, 1-757-285-8236
Timeline
Waitress/Bartender
NAS Whidbey Island MWR
12.2016 - 12.2018
Medical Receptionist
Whidbey Medical Clinic
08.2015 - 12.2018
Sky Warrior Theater Cashier
NAS Whidbey Island MWR
01.2015 - 08.2015
Medical Assistant/Front Desk
Dr Perdikis office
08.2013 - 05.2014
Site Coordinator
Team health
12.2012 - 08.2013
Cashier/Assistant Manager of Operations
Ridgecrest Cinemas
07.2006 - 08.2014
Some College (No Degree) - General Studies
CERRO COSO COMMUNITY COLLEGE
Bachelor of Arts - Healthcare Administration
University of Arizona Global Campus
AS. Degree in Health Information Technology - Health Care
PENN FOSTER CAREER COLLEGE
High School Diploma -
Burroughs High School
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