Nichole Walter
Groton,SD
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Office Manager
Hub City Media
Aberdeen, SD
08.2023 - Current
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Assistant Store Manager
Ken's Superfair Foods
Groton, SD
12.2022 - 08.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Customer Care Manager
Kessler's Food & Liquor
Aberdeen, SD
04.2020 - 12.2022
- Developed and implemented customer service policies and procedures.
- Provided training to new customer care staff members.
- Conducted regular performance reviews of customer service representatives.
- Maintained cleanliness of store by delegating tasks to the cleaning crew.
- Provided feedback on employee performance reviews during annual evaluations.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
- Scheduled shifts for employees based on business needs while adhering to labor laws.
- Oversaw daily operations of the store including opening and closing procedures.
Education
High School Diploma -
Lincoln High School
Sioux Falls, SD05-1999
Skills
- Operations Management
- Bookkeeping
- Compliance Monitoring
- Data Entry
- Workforce Management
- Customer Service
- Staff Management
- Billing
- Staff hiring
- Employee Supervision
- Team Supervision
- Relationship Building
- Organizational Skills
- Training and coaching
- Employee Training
- Performance Improvement
- Scheduling
Timeline
Office Manager
Hub City Media
08.2023 - Current
Assistant Store Manager
Ken's Superfair Foods
12.2022 - 08.2023
Customer Care Manager
Kessler's Food & Liquor
04.2020 - 12.2022
High School Diploma -
Lincoln High School
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