Nichole West
Foresthill,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Mobile Expert
T-Mobile
11.2023 - 08.2024
- Customer Service: Provide exceptional customer service to build loyalty and meet sales goals.
- Brand Ambassador: Create excitement around T-mobile goods and services.
- Selling: Sell wireless services, phones and accessories.
- Demonstrate: Show how mobile devices work Into a customer's lifestyle.
- Store Operations: Maintain Store operations such as inventory control, cash management, and opening and closing.
Customer Advocate Specialist
American Customer Care
07.2022 - 03.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Inbound Sales Representative
Comcast
03.2022 - 09.2022
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Implemented upselling techniques to increase revenue and move product.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Prestige Beauty Advisor/Retail Assistant Manager
Peebles
08.2017 - 03.2020
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Taught customers how to apply makeup and recommended optimal products.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Maintained counter and display areas for cleanliness and organization.
- Followed up with customers to increase satisfaction with purchases and services.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Account Sales Representative
MarketSource
06.2015 - 05.2017
- Worked within specific geographic territory to cultivate new prospects, cross-sell solutions, reach goals, and close sales.
- Developed positive relationships with management, customers and peers through exceptional interpersonal skills and demonstrated integrity.
- Developed and managed positive business relationships with national retail store management and employees at assigned partner locations.
- Developed and implemented sales strategies to increase revenue.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
- Maintained current knowledge of evolving changes in marketplace.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
No Degree - Nail Technician And Esthetician
Laurel Tech
Meadville, PA05-2021
Timeline
Mobile Expert
T-Mobile
11.2023 - 08.2024
Customer Advocate Specialist
American Customer Care
07.2022 - 03.2023
Inbound Sales Representative
Comcast
03.2022 - 09.2022
Prestige Beauty Advisor/Retail Assistant Manager
Peebles
08.2017 - 03.2020
Account Sales Representative
MarketSource
06.2015 - 05.2017
No Degree - Nail Technician And Esthetician
Laurel Tech
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