Nichole White
Wentzville,MO
Summary
Driven by a results-focused approach, I excelled at CitiMortgage by enhancing operational efficiency and customer satisfaction. Leveraging skills in Microsoft Excel and problem-solving, I contributed to significant workflow optimizations and consistently surpassed performance goals. My ability to foster strong client relations and implement process improvements underscores my commitment to excellence and teamwork.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Service Processor
CitiMortgage
01.2017 - Current
- Demonstrated flexibility when working under pressure or adapting to changing priorities during busy periods.
- Provided exceptional customer service, building strong relationships with clients through effective communication and problem-solving skills.
- Served as a reliable point-of-contact for both internal colleagues and external vendors concerning any issues related to my area of responsibility.
- Utilized strong organizational skills while managing multiple projects simultaneously, ensuring successful completion within established deadlines.
- Collaborated with team members to improve workflow efficiency and overall productivity.
- Consistently met or exceeded performance goals set by management, reflecting a commitment to excellence in the Service Processor role.
- Contributed to process improvement initiatives by identifying areas of inefficiency and recommending solutions.
- Participated in regular team meetings, collaborating on strategies for improving overall performance within our department.
- Handled sensitive client information with discretion, adhering to strict confidentiality policies at all times.
- Trained new employees on service processing procedures and best practices, fostering a positive work environment.
- Handled vendor inquiries and suggestions courteously and professionally.
- Responded to vendor requests for products, services, and company information.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Actively listened to vendors, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain vendor records.
Bank Teller Supervisor
Bank Of Old Monroe
07.2015 - 12.2016
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Increased overall efficiency by implementing new procedures for cash handling, balancing, and discrepancy resolution.
- Strengthened internal controls through diligent adherence to audit requirements, leading to consistently satisfactory audit results for the branch.
- Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
- Contributed to the development of a positive work environment through team building initiatives and employee recognition programs.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained a secure work environment by enforcing safety protocols and conducting regular audits of vaults, cash drawers, and security systems.
- Facilitated smooth transitions during periods of staffing changes by overseeing thorough training for new hires and temporary staff members.
- Ensured high-quality customer service by regularly evaluating employee performance and providing constructive feedback for improvement.
- Implemented time-saving strategies that reduced long wait times, resulting in increased customer satisfaction and loyalty.
- Reduced errors in transactions by providing ongoing training and coaching to bank tellers on best practices.
- Enhanced the overall customer experience by working closely with the team to identify and address specific areas for service improvement.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Promoted bank's products and services by consistently cross-selling to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
GED -
Jefferson College
Hillsboro, MO09.1998
Skills
- Operational Efficiency
- Incident Reporting
- Business Process Analysis
- Compliance Awareness
- Workflow Optimization
- Dispute Resolution
- Cross-Functional Teamwork
- Active Listening
- Microsoft Excel
- Computer Proficiency
- Data Entry
- Client Relations
- Documentation
- Microsoft Outlook
- Money handling abilities
- Complaint Handling
- Conflict Resolution
- Data Collection
- Follow-up skills
- Staff Training
- Professional telephone demeanor
- Administrative Support
- Filing
- Call Management
- Prioritization
- Microsoft PowerPoint
- Order Processing
- Research
- Document Control
- Spreadsheets
- Office equipment proficiency
- Problem Resolution
Timeline
Service Processor
CitiMortgage
01.2017 - Current
Bank Teller Supervisor
Bank Of Old Monroe
07.2015 - 12.2016
GED -
Jefferson College
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