Nichole Williams
Mansfield,Texas
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Direct Manufacturing - Operations Associate Lead
Inogen
01.2016 - Current
- Front-line representative providing exceptional customer service
- Efficiently handle phone calls, emails, and in-person inquiries
- Schedule appointments, meetings, and manage calendars
- Maintain a professional and welcoming reception area
- Coordinate with various departments to ensure smooth operations
- Utilize organizational and multitasking skills to prioritize tasks effectively
- Advanced understanding of ERP system; proficient in creating forms and spreadsheets for Operations
- Update reports, present data to management, and review/correct data for accuracy
- Manage Associate workflows by scheduling daily activities and deploying resources efficiently
- Evaluate and recommend process improvements, contributing to enhanced productivity
- Train Associates on new tasks, ensuring production output meets quality standards
- Resolve disputes, escalations, and complex issues in a timely and appropriate manner.
Restaurant Manager
Taco Bueno Restaurants
06.2010 - 05.2016
- Promoted positive atmosphere, ensuring exceptional food and service for every customer
- Conducted interviews, selected, trained, and supervised staff
- Solicited feedback from customers and implemented positive changes based on their suggestions
- Reconciled cash and credit card transactions, maintaining accurate records.
Sergeant
United States Army
05.2006 - 06.2010
- Demonstrated expertise in firearms, firearm safety, and key control procedures
- Managed administrative requirements, maintained records, and submitted operational reports
- Ordered, unloaded, sorted, and tracked supplies and equipment for unit activities.
Education
Bachelor of Science - Nursing
Chamberlain University
Downers Grove, IL01.2026
Skills
- Public Speaking
- Task Prioritization
- Multitasking Abilities
- Recordkeeping
- Problem-Solving
- Calm Under Pressure
- Quality Assurance
- Attention to Detail
- Supervision and leadership
- Flexible and Adaptable
- Remote Office Availability
- Relationship Building
References
Provided upon request
Timeline
Direct Manufacturing - Operations Associate Lead
Inogen
01.2016 - Current
Restaurant Manager
Taco Bueno Restaurants
06.2010 - 05.2016
Sergeant
United States Army
05.2006 - 06.2010
Bachelor of Science - Nursing
Chamberlain University
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