Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nichole Williams

Sequim ,WA

Summary

Dynamic Office Administrator with a proven track record at Black Wolf Transport, excelling in time management and customer engagement. Enhanced office efficiency through meticulous recordkeeping and fostered a collaborative environment, significantly boosting customer satisfaction. Skilled in database entry and adept at building strong relationships, ensuring seamless communication and support.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Administrator

Black Wolf Transport
03.2019 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.

Sales Associate

Muffy’s Pot Shop
01.2019 - 03.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Server

Shiloh Hotel
12.2019 - 11.2020
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.

Server

Old Mill Cafe
08.2018 - 12.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

Diploma -

Hoquiam High School
Hoquiam, WA
06.2015

Skills

  • Time management
  • Office administration
  • Administrative support
  • Database entry
  • Customer engagement

Certification

Pursuing real estate license. Expected completion date September 2025.

Timeline

Server

Shiloh Hotel
12.2019 - 11.2020

Office Administrator

Black Wolf Transport
03.2019 - Current

Sales Associate

Muffy’s Pot Shop
01.2019 - 03.2025

Server

Old Mill Cafe
08.2018 - 12.2018

Diploma -

Hoquiam High School

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