Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse

Nichole Wilson

Environmental Services
Spokane,WA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Wendys
Chelsea, AL
01.2016 - 03.2019
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Applied security, safety and loss prevention strategies during shifts.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed cash and credit card transactions accurately using POS software.
  • Analyzed sales figures and identified areas for improvement.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.

Housekeeper

MultiCare Health
Spokane, WA
05.2022 - Current
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Verified cleanliness and organization of storage areas and carts.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Changed bed linens and collected soiled linens for cleaning.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

Deli Clerk

Safeway
Spokane, WA
01.2019 - 02.2021
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Learned other teammates' work tasks to train as backup.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

GED -

Spokane Community College
Spokane, WA
03.2023 - Current

Skills

Customer service

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Timeline

GED -

Spokane Community College
03.2023 - Current

Housekeeper

MultiCare Health
05.2022 - Current

Deli Clerk

Safeway
01.2019 - 02.2021

Shift Supervisor

Wendys
01.2016 - 03.2019

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Nichole WilsonEnvironmental Services