Nichole Winters
Santa Maria,CA
Summary
Organized professional with proven time management skills and a commitment to customer satisfaction. Experienced in engaging diverse clientele to deliver positive experiences. Aiming to leverage strong communication and service skills in a flight attendant role while embracing global travel opportunities.
Overview
12
12
years of professional experience
Work History
Crisis Dispatcher
Sierra Mental Wellness Group
San Luis Obispo, CA
08.2023 - Current
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Maintained logs of all incoming calls and assigned tasks.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Patient Care Technician
Cottage Health
Santa Barbara, CA
01.2020 - 08.2024
- Provided emotional support to patients and their families during difficult times.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided emotional support for patients and families during difficult times.
- Helped create a safe environment by following infection control policies.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Ensured that all medical equipment was properly maintained and sterilized.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Assisted with patient admissions, discharges and transfers.
Customer Service Representative
AAA Auto Club South
San Luis Obispo, CA
06.2018 - 07.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
Assistant Manager
Round Table Pizza, Inc
Visalia, CA
01.2013 - 03.2017
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
High School Diploma -
Visalia Charter High School
Visalia, CA06-2012
Some College (No Degree) -
Allan Hancock College
Santa Maria, CASkills
- Crisis intervention
- Customer service
- Problem solving
- Conflict resolution
- Leadership
- Organizational skills
- Critical thinking
- Time management
- Team communication
- Multitasking
- Teamwork and collaboration
Timeline
Crisis Dispatcher
Sierra Mental Wellness Group
08.2023 - Current
Patient Care Technician
Cottage Health
01.2020 - 08.2024
Customer Service Representative
AAA Auto Club South
06.2018 - 07.2020
Assistant Manager
Round Table Pizza, Inc
01.2013 - 03.2017
High School Diploma -
Visalia Charter High School
Some College (No Degree) -
Allan Hancock College
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