Nichole Wise
Summary
Dedicated professional with extensive experience in administrative support, training coordination, and customer service. Skilled in designing effective training programs, streamlining processes, and managing clerical and logistical tasks with precision and efficiency. Proven ability to support senior leadership, prioritize tasks in fast-paced environments, and deliver exceptional customer service through strong communication and organizational skills.
Overview
8
8
years of professional experience
Work History
Administrative Support Specialist
Secure Digital Forensic Imaging
Tacoma, WA
08.2024 - Current
- Develop and deliver technical training programs for nurses and law enforcement personnel on specialized camera systems, tailoring content to diverse professional needs.
- Provide exceptional customer service, addressing inquiries, troubleshooting issues, and supporting clients with camera functionality to ensure optimal performance.
- Program all cameras prior to delivery, ensuring functionality aligns with client requirements and specifications.
- Assist with marketing initiatives, contributing to content creation and campaign planning to promote camera systems and training programs.
- Schedule and conduct training sessions, managing logistics and ensuring timely delivery of materials and resources.
- Oversee shipping logistics, ensuring the accurate and timely delivery of equipment, materials, and training resources to participants.
- Handle bank runs to process financial transactions and deposits efficiently.
- Evaluate training effectiveness through assessments and implement improvements based on participant feedback.
- Prepare and maintain detailed training records, including attendance logs, procedural documentation, and system updates.
- Collaborate with account management teams to enhance client experiences, streamline operations, and optimize outcomes.
Director of Customer Experience
Tori Belle
Woodinville, WA
11.2019 - 10.2023
- Directed and fostered a professional team environment by implementing effective coaching strategies to enhance performance.
- Established and aligned departmental operations with Standard Operating Procedures (SOPs) to improve efficiency.
- Demonstrated excellent communication skills by providing critical feedback to executives and addressing team needs.
- Collaborated with cross-functional teams to analyze and resolve customer service trends and operational challenges.
- Empowered team members to address customer concerns effectively, delivering high-quality customer service.
- Maintained accurate payroll records and coordinated with the accounting department for timely processing.
- Resolved escalated complaints promptly while preserving strong customer relationships.
Purchasing Coordinator
MM Comfort Systems
Redmond, WA
12.2018 - 11.2019
- Spearheaded purchase orders and contracts, ensuring seamless procurement through meticulous documentation.
- Maintained accurate purchase records to streamline procurement processes and improve operational efficiency.
- Administered online purchasing systems, optimizing workflows and reducing delays.
- Cultivated and managed vendor relationships, ensuring optimal procurement outcomes and timely delivery of goods.
- Monitored supplier performance, addressing issues promptly to maintain smooth operations.
- Built and maintained strong relationships with new and existing vendors and suppliers to support long-term procurement success.
Case Manager
Hotel California by the Sea
Bellevue, WA
06.2017 - 04.2018
- Managed the Women’s Transitional Living program, ensuring successful implementation and achievement of objectives.
- Coordinated client care, optimizing treatment plans and outcomes through personalized support strategies.
- Facilitated individual and group therapy sessions to assist clients in their recovery journeys.
- Developed and implemented comprehensive treatment plans tailored to the unique needs of each client.
- Acted as an advocate for clients during crisis situations, resolving emergency problems effectively.
- Collaborated with family members to inform and enhance treatment planning and monitor progress.
Education
General Education Diploma -
Juanita High School
Kirkland, WAAlcohol/Drug Addiction Counseling Certificate -
Bellevue College
Bellevue, WAClinical Lab Assistant Certification -
Bellevue College
Bellevue, WASkills
- Clerical and Administrative Support
- Data Entry and Records Management
- Training Program Development and Delivery
- Scheduling and Calendar Management
- Customer Service and Public Interaction
- Logistics and Supply Chain Coordination
- Process Improvement and Documentation
- Proficiency in Software Applications
Timeline
Administrative Support Specialist
Secure Digital Forensic Imaging
08.2024 - Current
Director of Customer Experience
Tori Belle
11.2019 - 10.2023
Purchasing Coordinator
MM Comfort Systems
12.2018 - 11.2019
Case Manager
Hotel California by the Sea
06.2017 - 04.2018
General Education Diploma -
Juanita High School
Alcohol/Drug Addiction Counseling Certificate -
Bellevue College
Clinical Lab Assistant Certification -
Bellevue College
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