Summary
Overview
Work History
Education
Skills
Timeline
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Nichole Wood-Schweizer

Office Administrator
Freeport,Michigan

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

14
14
years of professional experience

Work History

Office Administrator

Caledonia Packing
Caledonia , MI
11.2019 - Current
  • Streamlined daily office activities and maintained organized filing systems.
  • Executed data entry tasks using office management software tools.
  • Resolved customer complaints and addressed inquiries efficiently.
  • Delegated tasks to staff while establishing priorities and objectives.
  • Verified figures and postings for accuracy and proper coding.
  • Filtered emails according to importance, escalating critical issues to leadership.
  • Processed invoices promptly in accordance with established procedures.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Lift and load 40-60 lbs. boxes for a pickup.

Guest Service Ambassador

Gun Lake Casino
Wayland, Michigan
12.2014 - 11.2019
  • Ensured positive first impressions by welcoming guests effectively.
  • Trained new staff on customer service protocols and standards.
  • Assisted in training new cashiers on cash handling procedures.
  • Inspected identification documents for customers cashing checks or exchanging currency.
  • Responded to customer inquiries regarding accounts and provided necessary assistance.
  • Coordinated with departments on gaming-related issues requiring follow-up investigation.
  • Resolved customer complaints promptly while maintaining professionalism.
  • Converted currency into requested combinations of bills and coins for patrons.
  • Perform minor repairs and make adjustments to slot machines, resolving problems such as machine tilts and bill jams.
  • Monitor the payment of hand-pay jackpots to ensure promptness.
  • Reset slot machines after payout.

Housekeeper

Holiday Inn Suites
Palms, California
05.2011 - 08.2012
  • Maintained cleanliness and organization in guest rooms and common areas.
  • Restocked supplies and ensured availability of linens and toiletries.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Communicated with maintenance team on damages to repair.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Provided exceptional service to guests by addressing specific requests promptly.
  • Assisted in resolving scheduling conflicts to maintain workflow efficiency.
  • Assisted organizational efforts by filing, entering data and answering phones.

Education

Some College (No Degree) -

Allied Business School
Laguna Hills, CA

GRCC
Grand Rapids, MI

Kellogg Community College
Hastings, MI

High School Diploma -

Hastings High School
Hastings, MI

Skills

  • Office management and administration
  • Data entry and database management
  • Invoice processing and filing systems
  • Customer service and support
  • Team delegation and collaboration
  • Problem solving and resolution
  • Time management and prioritization
  • Attention to detail and accuracy
  • Verbal communication skills
  • Document management and organization
  • Word processing proficiency
  • Inbound call handling and customer interaction
  • Appointment scheduling

Timeline

Office Administrator

Caledonia Packing
11.2019 - Current

Guest Service Ambassador

Gun Lake Casino
12.2014 - 11.2019

Housekeeper

Holiday Inn Suites
05.2011 - 08.2012

Some College (No Degree) -

Allied Business School

GRCC

Kellogg Community College

High School Diploma -

Hastings High School

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Nichole Wood-SchweizerOffice Administrator