Nichole Yanok
Bluffton,SC
Summary
I have 19+ plus years' experience as a healthcare professional with strong foundation in supporting medical teams and providing patient care. Proven ability to handle clinical and administrative tasks with precision. Known for fostering teamwork and adapting to evolving healthcare needs. Proficient in patient interaction and medical record management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Hilton Head Orthopedics
08.2021 - Current
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Lead Medical Assistant
Low Country Urgent Care
01.2020 - 06.2021
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
Phlebotomist
Coastal Carolina Hospital
12.2016 - 12.2019
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Drug Screen Collector
Labsource
05.2016 - 12.2016
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
Phlebotomist Technician/Secretary
Weirton Medical Center
11.2013 - 11.2014
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
Phlebotomist Technician/Secretary
Harrison Community Hospital
04.2011 - 10.2013
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Phlebotomist/Medical Assistant
Riverside Medical of Ohio
03.2005 - 06.2010
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Coursework in Medical Assisting/Nursing -
Eastern Gateway Community College
Steubenville, OH01.2007
Certification of Phlebotomy - Phlebotomy
Buckeye Career Center
New Philadelphia, OH01.2006
Skills
- Heel sticks
- Lab knowledge
- Urine Drug Screen
- Breath Alcohol Testing
- Patient Care
- Venipuncture
- Vital Signs
- Administering Injections
- Phlebotomy
- Triage
- Medical Office Experience
- Computer Skills
- Anatomy Knowledge
- Insurance Verification
- EMR Systems
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Clinical documentation
- Medication administration
- Patient care
- Electronic health records
- Patient documentation
- Patient assessments
- Medical records management
- Problem-solving
- Time management
- Attention to detail
- Triage assessment
- Verbal and written communication
- Phlebotomy techniques
- HIPAA protocols
- Customer service
- Direct patient care
- Medical terminology knowledge
- Data entry
- Patient flow management
- Appointment setting
- Patient care coordination
- Insurance verification
- Trustworthy companion
- Insurance claims
Certification
- Certified Medical Assistant
- CPR Certification
- BLS Certification
- Registered Phlebotimist
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Certified Medical Assistant
Hilton Head Orthopedics
08.2021 - Current
Lead Medical Assistant
Low Country Urgent Care
01.2020 - 06.2021
Phlebotomist
Coastal Carolina Hospital
12.2016 - 12.2019
Drug Screen Collector
Labsource
05.2016 - 12.2016
Phlebotomist Technician/Secretary
Weirton Medical Center
11.2013 - 11.2014
Phlebotomist Technician/Secretary
Harrison Community Hospital
04.2011 - 10.2013
Phlebotomist/Medical Assistant
Riverside Medical of Ohio
03.2005 - 06.2010
Certification of Phlebotomy - Phlebotomy
Buckeye Career Center
- Certified Medical Assistant
- CPR Certification
- BLS Certification
- Registered Phlebotimist
Coursework in Medical Assisting/Nursing -
Eastern Gateway Community College
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