NICHOLE YEATTS
Forest,VA
Summary
Motivated and responsible candidate with a highly effective communication style and excellent people skills. Efficient worker who demonstrates strong time management, prioritization skills and a dedicated work ethic demonstrated by years of experience in healthcare.
Overview
22
22
years of professional experience
Work History
Direct Support Professional
Wall Residences/Yeatts Group Home
08.2018 - 11.2023
- Assisted disabled clients to support independence and well-being.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
Surgical Coordinator
Piedmont Eye Center
12.2014 - 06.2018
- Efficiently managed high volume caseloads for eight doctors and surgeons while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
Advanced GI Technical Specialist
Gastroenterology Associates of Central Virginia
10.2008 - 01.2014
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs, such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Provided pre- and post-procedure care
- Maintained a clean, healthy and safe environment
- Assisted with patient transfer and ambulation
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts
- Took advantage of opportunities for continuing education, quality assurance and performance improvement activities
- Certified through the SGNA.
Health Unit Coordinator/GI Technical Specialist
Centra Health/Endoscopy Unit
10.2005 - 10.2008
Massage Therapist/Physical Therapy Tech and Office Assistant
Lucas Therapies
03.2002 - 05.2005
Education
Nurse Aid Program, Medical Terminology, Clinical Pathology, Anatomy and Physiology -
Generation Solutions
Lynchburg, VA01.2014
Massage Therapy -
Miller Motte Technical College
Lynchburg, VA01.2001
Skills
- CPR/First Aid certified
- EMR, Allscripts and Provation Proficient
- Patient-focused care
- Efficient and reliable team player
- Flexible
- Works well under pressure
- Insurance Verification
- Medical Office Experience
Timeline
Direct Support Professional
Wall Residences/Yeatts Group Home
08.2018 - 11.2023
Surgical Coordinator
Piedmont Eye Center
12.2014 - 06.2018
Advanced GI Technical Specialist
Gastroenterology Associates of Central Virginia
10.2008 - 01.2014
Health Unit Coordinator/GI Technical Specialist
Centra Health/Endoscopy Unit
10.2005 - 10.2008
Massage Therapist/Physical Therapy Tech and Office Assistant
Lucas Therapies
03.2002 - 05.2005
Nurse Aid Program, Medical Terminology, Clinical Pathology, Anatomy and Physiology -
Generation Solutions
Massage Therapy -
Miller Motte Technical College
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