Summary
Overview
Work History
Education
Skills
Focuses
Languages
Timeline
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Nichole D Ortiz

Kansas City,Missouri

Summary

Putting the Human element back into Human Resources Goal-oriented human resources business partner successful at planning business strategies, integrating policies and improving performance in diverse areas. Focused on implementing updates to increase employee morale, business efficiency and cost savings. Prepared to offer several years of progressive experience to make a lasting impact on company operations.

Overview

14
14
years of professional experience

Work History

Human Resource Business Partner

Neovia Logistics, LLC
Kansas City, Missouri
01.2024 - Current
  • Onsite HR leader in Kansas City, MO and remote HR leader for Columbus, OH sites.
  • Change agent for new leadership, improve and increase communication, identify opportunity for improvements.
  • Conduct various investigations on all levels from cross-dock associates to leadership.
  • Passionately diversified our labor force, improving my bilingual skills, and ensuring all communication was posted multi-lingual creating a welcoming environment for all peoples and nationalities.
  • Improved site culture in one year, from 68% Neovia headcount vs. agency to 91% improving consistent attendance, productivity, morale, and P&L through diversity efforts and improving Spanish speaking abilities.
  • Maintain Leadership Standards of Work for Human Resources calibrating various leadership responsibilities.
  • Coordinate and manage reductions in force and terminations of employment exempt and nonexempt associates.
  • Manage Neovia Voice (quarterly employee survey), open enrollment, and annual performance review processes.
  • Manage processes regarding payroll, wellness, benefits, attendance points, leaves of absences, and paid time off.
  • Train/coach leadership on processes and procedures, strengths, weaknesses, and opportunities for improvement.

Human Resource Generalist/HRM

Silgan Dispensing Systems
Grandview, Missouri
08.2022 - 08.2023
  • Corporate HR Generalist - 120+ corporate professionals:
  • Onsite national talent acquisition expert, streamlining the TA approval process of job descriptions, internal comparators, and compensation alignment.
  • Established national diversity and collegiate relationships, expanded national pipeline resources.
  • Contributor to global alignment project job description architecture and core competencies in preparation of global compensation alignment implementation.
  • Partnered in implementation project of company’s first Applicant Tracking System (ATS) via WorkDay.
  • Interim HR Manager - 300+ production staff:
  • Requested to serve as interim, onsite, production Human Resources Manager, support additional 300+ production personnel, managed (4) direct reports, rebuilt production management relationships and trust with production staff.
  • Reduced production turnover 36% > 29%, host career fairs, build contingent staffing partnerships, implement referral program, compensation alignment, implement training programs – created an environment of retention.
  • Collaborated with global HRIS team on benefits, leaves of absences, payroll, worker’s compensation, and terminations.

Human Resource Manager

Burger & Brown Engineering, Inc.
Kansas City, Missouri
02.2020 - 05.2022
  • Implemented first human resources department successfully supporting over 70 employees, 8 managers, and 2 owners.
  • Created and implemented company handbook, policies, procedures, trainings, and handled confidential information.
  • Partnered with Operations in hosting W.I.L.L. monthly meetings (Wins/Improvements/Lessons Learned) to develop relationships amongst manufacturing floor associates, while providing solutions to operational challenges.
  • Served as a change agent in the face of a worldwide pandemic, adapted to the ever-changing demands of both legal and customer requirements, company expectations and OSHA safety in the workplace in an onsite environment.
  • Implemented a wellness program, incorporating awareness and preventative care, reducing our risk ratio by 12%.
  • Evaluated compensation and benefits. Partnered with owners in evolving benefits and 401k eligibility participation earlier in the employment lifecycle, improving participation to 97.9%.
  • Counseled and advised managers on performance management evaluation process, conflict resolution, staffing and disciplinary issues, and ensuring employment issues are handled consistently and according to policies.
  • Managed full employment life cycle process; interviewing, selection, pre-employment, onboarding, orientation, training, discipline, performance review, compensation, benefits/401k administration, recognition, tenure adjustments, terminations, separations, exit interviews, leaves of absences, and many other aspects of employee inquiries.
  • Analyzed data regarding attendance and consulted management in adjustments to personal time off (vacation/sick), holiday, and benefits scheduled to improve attendance by 4.3%.
  • Developed and implemented employee training programs to enhance skills and knowledge.
  • Oversaw employee benefits administration, addressing inquiries and processing changes.
  • Enforced company policies and procedures to ensure compliance across the organization.

Talent Acquisition/HR Manager

Jack Cooper Transport
Kansas City, Missouri
07.2015 - 12.2019
  • HR Business Partner:
  • Served as corporate HR liaison for internal business units throughout Jack Cooper Transport (6 total, 4k+ employees).
  • Coached hiring managers on policy issues, using interpersonal and influential skills to gain alignment as needed.
  • Counseled managers/supervisors on performance management evaluation process, conflict resolution, staffing and disciplinary issues, and ensuring employment issues are handled consistently and according to policy.
  • Exemplified strong business acumen in business strategies, change management and a customer service approach.
  • Employee Relations:
  • Conducted comprehensive and objective investigations in cases of grievances, harassment, employee concerns or EEOC issues. Provide advice to leadership and collaborate effectively with internal legal department as necessary.
  • Collaborated with executive management to create career paths for aspiring and well performing employees. Alternatively, responsible for coaching, disciplining, constructing performance improvement plans.
  • Developed training collateral to effectively train managers and employees on system and process implementations, changes, relevant employee relations topics and employment law updates [KS, MO, MI, TX, IN].
  • Resolved various levels of HR issues while ensuring compliance of state and federal laws and regulations.
  • Traveled to various locations to maintain visibility and customer service to all employees and all shifts.
  • Championed the organization through change management, financial reorganization and bankruptcy throughout process.
  • Talent Acquisition:
  • Operated as the national recruiting manager for Jack Cooper business units, transport, logistics, and corporate offices.
  • Trained hiring managers on recruiting, retention, generation expectations and economic impact sourcing.
  • Developed relationships with external organizations for veteran, minority and women in (re)entering the workforce.
  • Project Management:
  • Implemented applicant tracking system, upgrade, learning and development, and performance management systems.

Account Manager

Staffmark
Overland Park, Kansas
07.2011 - 07.2013
  • Recruiter | Generalist | Employee Relations | Onsite Management
  • Proactively built candidate pipelines, analyzed attrition trends and developed retention methods on client’s behalf.
  • Conducted new hire orientations, payroll, and benefit support. Provided exceptional service, exemplary results.
  • Addressed employee concerns, counseled, administered corrective action, and collaborated with client management.
  • Ensured customer received the highest quality service utilizing reports, programs, and processes while supporting account financial and performance objectives. Compiled and conducted quarterly business review, reflecting SWOT analysis, market and attrition trends, and competitor comparisons.

Education

MBA - Human Resource Management

National University
La Jolla, California

BA - Graphic Design

Pittsburg State University
Pittsburg, Kansas

Skills

  • SuccessFactors
  • Workday
  • ADP Workforce
  • Cornerstone
  • Kronos
  • PeopleSoft
  • ICIMS
  • Taleo
  • Adobe Design Suite
  • Microsoft Office Suite

Focuses

  • Relationship Building
  • Talent Acquisition
  • Training & Development
  • Employee Relations
  • HR Business Partner
  • Change Management
  • Culture & Service
  • Diversity & Inclusion
  • Performance Management
  • Technical Aptitude
  • Benefits Administration
  • Change Agent

Languages

Spanish
Limited

Timeline

Human Resource Business Partner

Neovia Logistics, LLC
01.2024 - Current

Human Resource Generalist/HRM

Silgan Dispensing Systems
08.2022 - 08.2023

Human Resource Manager

Burger & Brown Engineering, Inc.
02.2020 - 05.2022

Talent Acquisition/HR Manager

Jack Cooper Transport
07.2015 - 12.2019

Account Manager

Staffmark
07.2011 - 07.2013

MBA - Human Resource Management

National University

BA - Graphic Design

Pittsburg State University

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