Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nichole E. Wilson

Schenectady,NY

Summary

Successful at handling simultaneous issues in high-volume environments. Able to resolve customer issues by devising effective solutions that meet both business and customer needs. Seeking career advancement with a growing team.

Overview

16
16
years of professional experience

Work History

Fulfillment Coordinator

Wolters Kluwer
Albany , NY
02.2021 - Current
  • Analyze and provide feedback on areas for improvement in the fulfillment process.
  • Manage multiple projects simultaneously while meeting deadlines.
  • Train processors regarding processing procedures and standards in order to obtain accuracy rates of 97% or higher.
  • Review paperwork for accuracy prior to submission for DMV processing.
  • Receive, scan in, and distribute returned paperwork for reprocessing.
  • UAT testing to enhance both internal and external client processing systems.
  • Notarize paperwork for processing.
  • Created detailed reports on Quality Assurance activities for management review.
  • Led staff education efforts on quality assurance (QA) and quality management policies, improving production outcomes.
  • Research and validate DMV requirements.

Contractor

Workforce Logic: Wolters Kluwer
Albany, NY
10.2020 - 02.2021
  • Generated checks to cover DMV fees.
  • Ensured checks were made out correctly.
  • Verified with processors and managers of any potential discrepancies.
  • Scanned and dropped manual deals to be processed.
  • Scanned completed work to be billed.
  • Processed in-house NY registrations and plates.
  • Created UPS labels and verified correct shipping locations.
  • Scanned labels and shipped paperwork to the correct locations.

Nanny

Nortz Family
Ballston Spa , NY
07.2019 - 02.2021
  • Built relationships with and encourage social development within children by discussing school, friends and favorite activities.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Facilitated safe, caring and warm environment for twins, aged 4 to stimulate development.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Promoted good behaviors by using positive reinforcement methods.
  • Assisted with clothing selection, dressing and shoe tying.
  • Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, vacuuming, and washing dishes.
  • Administered medication and minor first aid to sick and injured children.
  • Provided safe and efficient transportation to and from activities and events.

Waitress

Buffalo Wild Wings
Clifton Park, NY
07.2016 - 02.2021
  • Address concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maximize sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Maintain accuracy while handling payments, giving change and printing receipts to customers.
  • Update repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Communicate with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Check on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Stock server areas with supplies before, during and after shifts to boost performance of serving staff.

Nanny

Hermans Family
Greenfield Center, NY
01.2018 - 06.2019
  • Regulated children's schedules to balance rest, learning and play.
  • Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
  • Provided safe and efficient transportation to and from activities and events.
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Physically and verbally interacted with children throughout each day to promote mental and emotional development.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.

Clerical Quality Assurance Coordinator

Aerotek:First Choice Evaluations
Albany , NY
03.2017 - 01.2018
  • Sorted and maintained electronic and or hard copies of charts and or medical report forms
  • Finalized completed charts by confirming all records were included and no unnecessary documents were stored.
  • Prepared and shipped records to physicians utilizing appropriate mailing sources within required time frames
  • Performed clerical duties such as typing, filing, emailing, and proofreading as required.
  • Promoted effective and efficient utilization of clinical resources and supplies.
  • Performed other duties as assigned.

Senior Registration Administrator

Dealertrack Technologies
12.2012 - 01.2017
  • Processed transactions for NY and VA.
  • Prepared and completed necessary paperwork to register and title vehicles in these states, and requested additional items if needed.
  • Trained new hires on how to process NY, and the layout of Eztrax.
  • Exceptions Team-Team 2 (PA, MD, NJ, VA, and FL).
  • Worked with dealerships, customer service representatives, and DMVs in obtaining all paperwork/information needed to complete transactions.
  • Answered questions that customer service representatives and dealerships had in regards to the status of their work, and how to complete paperwork.
  • Courier for NY.
  • Dropped off paperwork to complete registrations of NY deals, and picked up the plates after deals were processed.
  • Team Lead of NY.
  • Oversaw processors who completed NY deals.
  • Handled any issues that may arise with processors, paperwork, dealerships, etc.
  • Checked on the status of titles with the title bureau, and obtained additional information/documentation if needed.
  • Cash Outs.
  • Sorted incoming mail, matched completed work with their copies, copied registrations, plates and titles to send to dealers/registrants or keep on file in house.
  • Inputted fees into Eztrax after deals had been processed and completed.
  • Ensured that completed work was sent to the correct locations.
  • Trained new hires on Eztrax, and cash out duties.
  • Q/A.
  • Analyzed documents to ensure that they were completed properly, and that all necessary documents had been submitted to process the deal.
  • Notified processors, team leads, and dealerships of corrections that needed to be made, or additional paperwork that was required.

Contractor

Kelly Services Campbell Soup Co
11.2008 - 11.2012
  • Reviewed contracts via FSN (Food Service Navigator) and CPro (ContractPro).
  • Performed program analysis and provided recommendations on contract changes.
  • Contract validation and error reconciliation.
  • Compared customer rebate submissions against contracts for accuracy and compliance with programs.
  • Communicated to distributor/operator if a claim had been submitted incorrectly.
  • Monitored and analyzed deductions.
  • Identified, pulled backups, and offset deductions.
  • Ensured deductions, credits, and repays were posted to the correct customer accounts.
  • Daily claim processing and analysis for payments.
  • Administered payments timely and accurately to meet guidelines of agreement.
  • Worked with customers to correct their records and get repayments.
  • RLite Input and Training.
  • Inputted all incoming invoices from customers into RLite, and loaded completed files into FSN.
  • Trained others on how to use RLite.

Education

MS - Clinical And Counseling Psychology

Capella University

BA - Education

Coastal Carolina University

Associates of Science -

Corning Community College

Skills

  • Microsoft Office
  • Microsoft Excel
  • Ilien
  • Salesforce
  • Access Database
  • Digital Twin
  • Touchpoint
  • OLRS
  • Organizational skills
  • Project planning
  • Teambuilding
  • Employee training
  • Data collection
  • Quality assurance experience
  • Operation monitoring
  • Collaboration skills
  • Problem-solving skills
  • Understanding of evaluation methodologies
  • Sound decision-making abilities
  • Correction action planning
  • Strategic planning
  • Customer service
  • Organizational communication
  • Team leadership
  • Creative thinking
  • Attention to detail
  • NYS Notary

References

Savannah Wood

Manager, Fulfillment-Wolters Kluwer 

518-453-4048

Jennifer Rudolph

Campbell's Soup Company Manager

Jennifer_Rudolph@campbells.com

Sandra Hermans

NP

518-669-4568

Timeline

Fulfillment Coordinator

Wolters Kluwer
02.2021 - Current

Contractor

Workforce Logic: Wolters Kluwer
10.2020 - 02.2021

Nanny

Nortz Family
07.2019 - 02.2021

Nanny

Hermans Family
01.2018 - 06.2019

Clerical Quality Assurance Coordinator

Aerotek:First Choice Evaluations
03.2017 - 01.2018

Waitress

Buffalo Wild Wings
07.2016 - 02.2021

Senior Registration Administrator

Dealertrack Technologies
12.2012 - 01.2017

Contractor

Kelly Services Campbell Soup Co
11.2008 - 11.2012

MS - Clinical And Counseling Psychology

Capella University

BA - Education

Coastal Carolina University

Associates of Science -

Corning Community College

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Nichole E. Wilson