NICHOLE FICK
Bluff City,TN
Summary
Clinical implementation and training specialist with 20+ years in direct patient care, adult education, and technology adoption, including leading rollouts of multiple radiography, imaging, and clinical software systems across academic clinics and private practices. Experience in instructional design, ADDIE, training delivery, and program evaluation, Proven ability to produce positive learning outcomes that meet or exceed goals.
Overview
23
23
years of professional experience
Work History
Dental Hygienist
Ridgeview Family Dental
Jonesborough, TN
01.2022 - Current
- Rapidly adopt and optimize practice management, imaging, and documentation software to support efficient, compliant hygiene workflows.
- Champion evidence-based protocols and patient education tools that improve patient understanding, case acceptance, and utilization of practice services.
- Dr. Edward Fisher, DDS – Fort Wayne, IN Area
- Dental Hygienist & Substitute Hygienist | 2003 – 2022
Assistant Clinical Professor of Dental Hygiene
Indiana University Fort Wayne
Fort Wayne, IN
01.2014 - 01.2022
- Led onboarding and enablement for ~60 students and 1–3 new faculty annually across radiography equipment, dental software, imaging software, and clinical systems, including an off-site public health clinic with distinct workflows.
- Implemented three radiography systems, two clinical software platforms, and two imaging processing programs, serving as the primary SME for configuration, optimization, troubleshooting, and ongoing support.
- Directed two analog-to-digital radiography transitions within a four-year span, completing core training within the first 2 weeks of each fall semester and supporting phased adoption across multiple clinics.
- Designed and delivered scalable client training and onboarding programs reused each year: 1 day of lecture/virtual content, 2 days of supervised hands-on practice, and semester-long reinforcement with performance tracking.
- Identified flaws in program’s evaluation system. Built an Excel and LMS-based grading and tracking system adopted by nearly 100% of clinic faculty and students; reduced manual weekly grade calculations from ~6 hours to near zero and dramatically decreased grading disputes and paper usage.
- Standardized CDT coding and clinical documentation after uncovering widespread incorrect coding; trained all faculty and students and embedded proper codes into daily workflows for accurate billing and reporting.
- Developed and led faculty calibration programs where all clinical faculty participated and achieved ≥80% congruency, improving both intrarater and interrater reliability.
- Clinical Instructor of Dental Hygiene | 2008 – 2014
Dental Hygienist & Substitute Hygienist
Various Offices / Dr. Edward Fisher, DDS
Fort Wayne, IN
01.2003 - 01.2022
- Adapt quickly to new environments, systems, and teams, ensuring consistent, high-quality care across multiple practices.
- Informally coach staff on workflow improvements and evidence-based hygiene practices, supporting local adoption of new products and processes.
Education
M.S. - Dental Hygiene (Education)
Idaho State University
05-2013
B.S. - Dental Hygiene
Indiana University–Purdue University Fort Wayne
01-2012
A.S. - Dental Hygiene
Indiana University–Purdue University Fort Wayne
01-2003
Skills
- SaaS onboarding & user adoption
- Customer training (live, virtual, on-demand)
- Implementation planning & go-live support
- Workflow mapping & change management
- Data integrity, documentation, and compliance
- Stakeholder engagement (clinicians, admins, IT)
- Process automation & reporting (LMS, Excel)
- Worker calibration and quality assurance
- Customer relations, communication, collaboration
- Instructional design, assessment, and improvement
Timeline
Dental Hygienist
Ridgeview Family Dental
01.2022 - Current
Assistant Clinical Professor of Dental Hygiene
Indiana University Fort Wayne
01.2014 - 01.2022
Dental Hygienist & Substitute Hygienist
Various Offices / Dr. Edward Fisher, DDS
01.2003 - 01.2022
A.S. - Dental Hygiene
Indiana University–Purdue University Fort Wayne
M.S. - Dental Hygiene (Education)
Idaho State University
B.S. - Dental Hygiene
Indiana University–Purdue University Fort Wayne
Professional Organizations and Leadership
Served professional organizations at the local and state levels in multiple elected positions including Vice President, Chair of Delegation, Board of Directors, Continuing Education Committee, and Legislative Committee.