Nichole L. Hansen
Registered Nurse
Jacksonville,FL
Summary
Experienced and compassionate registered nurse with a strong background in pediatric care. Skilled in providing comprehensive support to patients from those with poor feeding to severe traumatic brain injuries, across various healthcare settings including inpatient rehabilitative healthcare, home health, and prescribed pediatric extended care. Proficient in performing routine tasks and responding effectively in emergency situations. Known for establishing a reputation of reliability and fostering positive relationships with patients, their families, and fellow staff members.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Charge Nurse/Registered Nurse
Spark Pediatrics
06.2024 - Current
- Supervised and managed daily scheduling, tasking, and administration.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Participated in quality improvement initiatives, contributing to the development of best practices within the department.
- Collaborated with other healthcare professionals to provide quality patient care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
- Streamlined nursing workflows for increased efficiency and improved patient outcomes.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Registered Nurse
Family First HomeCare LLC
08.2023 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Organized and managed care of patients undergoing various therapies and procedures.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Recorded details regarding therapies to keep patient charts updated.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Registered Nurse
Weisman Children's Rehab Hospital
07.2021 - 07.2023
- Nomination for Daisy Award
- Worked on 18 bed unit.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Organized and managed care of patients undergoing various therapies and procedures.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Audited charts and reviewed clinical documents to verify accuracy.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Checked patient vitals such as temperature, blood pressure, heart rate, respirations, pulse oximetry, and pain level.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Implemented medication, gastric tube care, and airway management.
- Managed care from admission to discharge.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
Medical Scribe
North American Spine And Pain
04.2021 - 01.2022
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Verified signatures and checked medical charts for accuracy and completion.
- Thoroughly and accurately documenting medical visits and procedures as they are being performed by physician to include but not limited to: medical history of patient, physical exam, and procedures and treatments being performed by healthcare professionals (physicians assistants, nurses, etc.)
- Documenting physician-dictated diagnoses, prescriptions, and instructions for patient and/or family members for self care and follow up as well as patient education and explanation of risks and benefits.
- Collecting, organizing, and cataloging data.
- Processing denials for procedures including but not limited to injections.
- Prepare narratives for Workers Compensation and Motor Vehicle Accident Cases while actively listening to patients and paying close attention to body-language and emotional cues.
- Utilizing proper sentence structure, style, and punctuation to properly type out sentence; allowing patient data easier to read and understand.
- Locating mistakes and inconsistencies within medical documentation.
- Correcting medical records and obtaining physician signatures on all addendums.
- Preparing referral letters as directed by physician via dictation or summary of medical record.
- Fax or mail medical records related to patient's care ensuring all imperative tests or reports are attached.
- Researching contact information for referring physicians, coordinating referrals, and preparing reports
Surgical Scheduler
Summit Surgical Center
11.2016 - 03.2021
- 40 Hours/Week
- Acts as liaison between patients, administration, and doctors to facilitate efficient scheduling of resources and staff within multi-specialty surgical center
- Utilize strong interpersonal communication to understand and document patient concerns
- Utilize three different scheduling databases (Amkai Office, Amkai Charts, and Casetabs) to input, retrieve, document, cancel, and schedule surgeries o Database stores sensitive information: name, social security number, date of birth, demographic information, insurance information, credit card information, and addresses
- Identified need for manuals and surgical guidelines surrounding job duties of scheduler by collaborating with existing schedulers and administration to identify and rectify problematic processes of created standard operating procedures to aid in onboarding transition of provided feedback to upper management regarding successful implementation of SOP's and advised of how to avoid pitfalls moving forward
- Inquire, dispense, and protect patient's protected health information in accordance with HIPPA and other applicable laws and acts to insurance companies
- Validate patient's insurance information, document itemized estimated balance, and provide to patient
- Confer with Apex Asset Management Company personnel to relay and obtain outstanding balances and provide it to upper management
- Coded correct procedures for physician and billing purposes.
Office Assistant/Surgical Scheduler
Virtua Breast Specialty Care
02.2015 - 11.2016
- 40 Hours/Week
- Exhibited strong verbal, non-verbal, and written communication with personnel and patients
- Received, reviewed, and verified patient referrals to ensure accuracy before processing
- Finalize precertification with insurance company prior to scheduling patients, staff, and resources for in office and surgical appointments
- Requested, faxed, scanned, stored, and referenced applicable documentation regarding: insurance, sensitive health information, patient records, and referrals regularly
- Coordinated with South Jersey Radiology for image guided biopsies with surgery dates which ensured patient and staff were well informed of procedure
- Reconciled batches of co-payments and other credit processing documentation
- Reviewed check-in/check-out procedures with patient and staff
- Utilized financial billing database to enter and retrieve estimates, bills, and payments for patient encounters
Office Assistant
Virtua Family of Medicine of Maple Shade
06.2014 - 02.2015
- Organized patient records via electronic medical records database
- Assisted patients with insurance information, billing, payments, and office procedures
- Received, reviewed, and verified accuracy of referrals prior to processing and completing
- Requested, faxed, scanned, and stored patient records
- Reconciled daily batches of copayments and provided accurate management of cash, check, and credit transactions
- Utilized Microsoft Excel to input and track capacity reports
Phlebotomist
Virtua
10.2013 - 10.2014
- Greeted patients in timely manner and ensured patients felt at ease prior to blood draw
- Performed venipuncture for 7 floor hospital
- Monitored patients for reactions and verified sample quality.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Reviewed patient records for accuracy and completeness.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Identified patient and verified records utilizing database (OAS Gold)
- Entered diagnostic codes and ensured procedures were coded accordingly
- Sent blood out to hospitals, doctors office, and other clinics to include Mayo Clinic
Customer Service Representative
Wawa
08.2012 - 10.2013
- Shift Leader
- Provided exceptional customer service to customers
- Maintained correspondence with management and vendors regarding special offers, and promotions to ensure availability of products to customers
- Assisted in management of store level marketing techniques within store scope
- Assisted store level management with staffing of personnel
- Onboarded new employees and assisted in completion of new employee paper work o Assisted in researching and rectifying potential problems new employee encountered with employee database
- Reconciled registers daily to ensure proper cash handling procedures and report/investigate variances
Education
Bachelor of Science - Nursing
Capella University
09.2023
Associates Degree of Nursing (ADN) - Nursing
Rowan College At Burlington County
12.2022
Associates of Arts And Science - Liberal Arts and Sciences Conferred
Rowan College At Burlington County
05.2020
Phlebotomy Certification Conferred -
Star Career Academy - Egg Harbor
09.2013
Associates of Science - Medical Assisting
Keiser University
11.2011
Skills
- Constructive Feedback
- Clear Patient Communication
- Demonstrated ability to prioritize and organize work under pressure
- Highly adaptable, receptive, and adept at navigating through obstacles
- Experience with tracheostomies, ventilators, and NG/G-tube
- Patient and family advocacy
- Infection control measures
- Patient Assessments
- Medication Administration
- Precepting
- Procedure preparations
- Professional bedside manner
- Feeding pumps understanding
- Data Collection
- Breastfeeding education
- Decision-Making
- Clinical Leadership
- Care Coordination
- Team Leadership
Certification
- 1/20/2023- New Jersey State Board Licensing
Registered Nurse (RN): License number: 26NR247492000
- BLS - Basic Life Support
Timeline
Charge Nurse/Registered Nurse
Spark Pediatrics
06.2024 - Current
Registered Nurse
Family First HomeCare LLC
08.2023 - Current
Registered Nurse
Weisman Children's Rehab Hospital
07.2021 - 07.2023
Medical Scribe
North American Spine And Pain
04.2021 - 01.2022
Surgical Scheduler
Summit Surgical Center
11.2016 - 03.2021
Office Assistant/Surgical Scheduler
Virtua Breast Specialty Care
02.2015 - 11.2016
Office Assistant
Virtua Family of Medicine of Maple Shade
06.2014 - 02.2015
Phlebotomist
Virtua
10.2013 - 10.2014
Customer Service Representative
Wawa
08.2012 - 10.2013
Associates Degree of Nursing (ADN) - Nursing
Rowan College At Burlington County
Associates of Arts And Science - Liberal Arts and Sciences Conferred
Rowan College At Burlington County
Phlebotomy Certification Conferred -
Star Career Academy - Egg Harbor
Associates of Science - Medical Assisting
Keiser University
Bachelor of Science - Nursing
Capella University
Similar Profiles
Stacey CooperStacey Cooper
RN at Spark PediatricsRN at Spark Pediatrics
BRIANNA SIMONSBRIANNA SIMONS
CNA at Spark PediatricsCNA at Spark Pediatrics
Kaeleigh BurtchKaeleigh Burtch
OTA at Spark PediatricsOTA at Spark Pediatrics
Luis VilaLuis Vila
Pipefitter Foreman at Gary Rodgers PlumbingPipefitter Foreman at Gary Rodgers Plumbing
Destiny FieldsDestiny Fields
Fraud Operations Specialist at CitibankFraud Operations Specialist at Citibank