Nichole Dewald

• Responsibilities include leading technology-based projects by working directly with clients and internal-facing teams, including development teams, product leaders, implementation team members, support team members, sales, and QA.
• Gaining expert knowledge of the products being implemented is required to be successful, as well as the ability to apply product knowledge to solutions for client-specific needs, issues, and to meet their business requirements. The ability to work with clients directly to obtain proper business requirements, and to provide thorough documentation to be used both internally and externally throughout the project, and in servicing after implementation, is required.
• Demonstrate the products being implemented, configure client-specific requests, work closely with other teams to ensure tasks are being completed, and provide solutions to client issues is critical to the role.
• Collaboration with client SMEs, stakeholders, implementation consultants, developers, tech and product leads, technology program managers, and other project resources to define and deliver the client’s RevSpring solution.
• Actively drive best practices, adhere to prescribed implementation methodologies, and provide inputs into enhancing implementation processes and collateral.

· Plans and designs complex business processes and system modifications. Makes recommendations to improve and support business activities.

· Gathers business requirements through a variety of techniques such as work sessions and interviews. Analyzes and documents client complex business requirements and processes; communicates these requirements to appropriate parties.

· Creates complex test case scenarios to be used in testing; monitors/oversees the testing of business applications to verify that all client requirements are incorporated into the system design.

· Provides input into developing and modifying systems to meet client needs. Develops business specifications to support these modifications.

· Coordinates and facilitates meetings with clients to gather and document requirements and explore potential solutions.

· Coordinates business analyst tasks on information technology projects and provides project team member guidance and support. May plan, allocate and monitor work of other business analysts.

· Participates in technical reviews and inspections to verify 'intent of change' is carried through the entire project.

· Provides time estimates for project related tasks.

· Provides leadership and work guidance to less experienced personnel.