Nichole (Nikki) Held
Lubbock,TX
Summary
Organized Office Manager with noted experience in administrative management. Has extensive experience handling confidential information and delivering exceptional customer service. Skilled in financial record maintenance, task delegation, and regulatory compliance. Known for fostering positive work environments, streamlining operations, and enhancing team productivity. Ability to prioritize projects and multitask effectively to achieve project goals. Detail-oriented team player with expertise in team leadership. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Office Manager
Little Red Nursery LLC / Little Red Landscapes LLC
06.2019 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
Circulation Director
National Oil & Lube News
02.2015 - 05.2019
- Maintained high levels of customer satisfaction through proactive issue resolution and open communication channels.
- Developed strong relationships with vendors, negotiating favorable contracts for print materials and digital subscriptions.
- Increased circulation by implementing targeted marketing campaigns and outreach events.
- Assisted with organization and coordination of industry events including invitations and travel plans.
- Maintained the purchase and maintenance of subscriptions for 25,000+ subscribers to include confidential and secure payment processing.
- Researched facilities and potential subscribers within the business and assisted with surveys and industry specific issues.
Branch Manager
Elwood Staffing
07.2008 - 11.2014
- Office management of internal employees and 10-50 temporary staff at any given time.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
Education
Associate of Applied Science - Secondary Education
New Mexico Junior College
Hobbs, NMNo Degree - Secondary Education
Eastern New Mexico University
Portales, NMHigh School Diploma -
Hobbs High School
Hobbs, NM05.1987
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
Timeline
Office Manager
Little Red Nursery LLC / Little Red Landscapes LLC
06.2019 - Current
Circulation Director
National Oil & Lube News
02.2015 - 05.2019
Branch Manager
Elwood Staffing
07.2008 - 11.2014
Associate of Applied Science - Secondary Education
New Mexico Junior College
No Degree - Secondary Education
Eastern New Mexico University
High School Diploma -
Hobbs High School
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