Nichole S. Cofield
Medical Assistant
Lorain,OH
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Medical Assistant/Health Coach
Mercy
Lorain, OH
02.2021 - Current
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Assistant
Cleveland Clinic Pediatrics
North Olmsted, OH
07.2018 - 07.2020
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Sanitized, restocked and organized exam rooms and medical equipment.
Medical Assistant Externship
Cleveland Clinic REJ
Avon, OH
03.2018 - 05.2018
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained client medical history, medication information, symptoms and allergies.
- Obtained accurate medical histories from patients, highlighting critical information.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Document Specialist
Lender Recording Services
Sheffield, OH
07.2016 - 12.2017
- Transmitted documents, organized revisions and tracked changes.
- Provided support for document controls and worked with contract documents.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Completed transmittal logs and stored in files for specified durations.
- Coordinated document exchange between departments, contractors, suppliers and customers.
Data Entry/Customer Service Rep
Republic Services
Elyria, OH
01.2016 - 07.2016
- Took inbound customer calls
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Received incoming calls and handled data requests from internal stakeholders.
- Completed data entry tasks with accuracy and efficiency.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Sent completed entries for evaluation and final approval.
- Resolved customer problems and complaints.
Receptionist
FineBella Salon
Avon, OH
09.2015 - 11.2015
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Operations Associate
Equity Trust Company
Westlake, Ohio
01.2014 - 10.2014
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Collaborated with peers and other business areas to leverage best practices.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
Receptionist
Verafast
Rocky River, Ohio
09.2013 - 01.2014
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Supported various administrative duties by proofreading, transcribing and invoicing.
Student Aid
G.L.I.D.E
Elyria, Ohio
09.2012 - 03.2013
- Coordinated business plans for prospective applicants
- Assisted with event planning for special events
- Updated client information
- Scheduled appointments
Education
Associates of Applied Business - Human Resource Management
Lorain County Community College
01.2020 - 05.2021
Associate of Applied Science - Medical Assisting
Lorain County Community College
01.2016 - 05.2018
CPR, First Aid Certified - undefined
Skills
Medical office administration
Timeline
Medical Assistant/Health Coach
Mercy
02.2021 - Current
Associates of Applied Business - Human Resource Management
Lorain County Community College
01.2020 - 05.2021
Medical Assistant
Cleveland Clinic Pediatrics
07.2018 - 07.2020
Medical Assistant Externship
Cleveland Clinic REJ
03.2018 - 05.2018
Document Specialist
Lender Recording Services
07.2016 - 12.2017
Associate of Applied Science - Medical Assisting
Lorain County Community College
01.2016 - 05.2018
Data Entry/Customer Service Rep
Republic Services
01.2016 - 07.2016
Receptionist
FineBella Salon
09.2015 - 11.2015
Operations Associate
Equity Trust Company
01.2014 - 10.2014
Receptionist
Verafast
09.2013 - 01.2014
Student Aid
G.L.I.D.E
09.2012 - 03.2013
CPR, First Aid Certified - undefined
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