Nichole S. Cofield
Medical Assistant
Lorain,OH
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Medical Assistant/Health Coach
Mercy
Lorain, OH
02.2021 - Current
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Assistant
Cleveland Clinic Pediatrics
North Olmsted, OH
07.2018 - 07.2020
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Sanitized, restocked and organized exam rooms and medical equipment.
Medical Assistant Externship
Cleveland Clinic REJ
Avon, OH
03.2018 - 05.2018
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained client medical history, medication information, symptoms and allergies.
- Obtained accurate medical histories from patients, highlighting critical information.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Document Specialist
Lender Recording Services
Sheffield, OH
07.2016 - 12.2017
- Transmitted documents, organized revisions and tracked changes.
- Provided support for document controls and worked with contract documents.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Completed transmittal logs and stored in files for specified durations.
- Coordinated document exchange between departments, contractors, suppliers and customers.
Data Entry/Customer Service Rep
Republic Services
Elyria, OH
01.2016 - 07.2016
- Took inbound customer calls
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Received incoming calls and handled data requests from internal stakeholders.
- Completed data entry tasks with accuracy and efficiency.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Sent completed entries for evaluation and final approval.
- Resolved customer problems and complaints.
Receptionist
FineBella Salon
Avon, OH
09.2015 - 11.2015
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Operations Associate
Equity Trust Company
Westlake, Ohio
01.2014 - 10.2014
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Collaborated with peers and other business areas to leverage best practices.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
Receptionist
Verafast
Rocky River, Ohio
09.2013 - 01.2014
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Supported various administrative duties by proofreading, transcribing and invoicing.
Student Aid
G.L.I.D.E
Elyria, Ohio
09.2012 - 03.2013
- Coordinated business plans for prospective applicants
- Assisted with event planning for special events
- Updated client information
- Scheduled appointments
Education
Associates of Applied Business - Human Resource Management
Lorain County Community College
01.2020 - 05.2021
Associate of Applied Science - Medical Assisting
Lorain County Community College
01.2016 - 05.2018
CPR, First Aid Certified - undefined
Skills
Medical office administration
Electronic health records
Patient Scheduling
Case management
Point of care testing
Administrative support
Professional telephone demeanor
Customer and client relations
Documentation and reporting
Time management
Sorting and labeling
Filing and data archiving
Report analysis
Mail handling
Multi-line phone proficiency
Credit and collections
Policy and procedure modification
OSHA compliance
Mail distribution
Letter preparation
Timeline
Medical Assistant/Health Coach
Mercy
02.2021 - Current
Associates of Applied Business - Human Resource Management
Lorain County Community College
01.2020 - 05.2021
Medical Assistant
Cleveland Clinic Pediatrics
07.2018 - 07.2020
Medical Assistant Externship
Cleveland Clinic REJ
03.2018 - 05.2018
Document Specialist
Lender Recording Services
07.2016 - 12.2017
Associate of Applied Science - Medical Assisting
Lorain County Community College
01.2016 - 05.2018
Data Entry/Customer Service Rep
Republic Services
01.2016 - 07.2016
Receptionist
FineBella Salon
09.2015 - 11.2015
Operations Associate
Equity Trust Company
01.2014 - 10.2014
Receptionist
Verafast
09.2013 - 01.2014
Student Aid
G.L.I.D.E
09.2012 - 03.2013