Nicholes Serna
Phoenix,AZ
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Welcome Desk Attendant
Salvation Army Kroc Community Center
Phoenix, AZ
02.2024 - Current
- Supported patrons by answering questions and offering assistance in person and by phone.
- Maintained a clean, orderly front desk area and ensured smooth check-in procedures.
- Followed organizational systems to track attendance and manage visitor flow.
- Promoted a calm, respectful environment while upholding facility policies.
- Developed strong time management and multitasking skills in a busy public setting.
- Can stand for long periods, up to 11 hours.
Physical Therapist Assistant
Athletico
Phoenix, AZ
08.2023 - 11.2023
- Helped patient accomplish treatment plan and accept therapeutic devices by administering manual exercises.
- Assisted Physical Therapists in evaluating a patient's range of motion, balance, strength and coordination through various tests and measurements.
- Encouraged active participation in self-care activities at home between visits, which included stretching exercises or light walking routines.
- Cleaned therapy equipment following each appointment to achieve sanitary regulations.
- Documented pain level and injury progress in patients and communicated information to head physical therapist.
Cashier
Jack in the Box
Phoenix, AZ
03.2023 - 10.2023
- Provided excellent customer service in a high-traffic environment, assisting patrons and resolving issues professionally.
- Accurately handled cash, credit, and digital transactions using point-of-sale software.
- Maintained organized workstaions and restocked supplies to ensure operational efficiency.
- Adapted quickly to changing priorities.
Education
Associate of Arts -
South Mountain Community College
Phoenix, AZ05-2026
High School Diploma -
ASU Prep South Phoenix
Phoenix05-2024
Skills
- Strong interpersonal skills
- Empathy and patience
- Cash handling experience
- Building rapport
- Reliability and punctuality
- Initiative-taking
- Team player mentality
- Safety and security procedures
- Guest amenities
- Bookkeeping
- Front desk management
- File management
- Guest relations
- Customer support
Certification
- Certificate of Completion (Career Services Spring 2025- South Mountain Community College)
Accomplishments
- President's Honors Scholarship
Timeline
Welcome Desk Attendant
Salvation Army Kroc Community Center
02.2024 - Current
Physical Therapist Assistant
Athletico
08.2023 - 11.2023
Cashier
Jack in the Box
03.2023 - 10.2023
Associate of Arts -
South Mountain Community College
High School Diploma -
ASU Prep South Phoenix
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