Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICHOLAS ARMES

Ashtabula,OH

Summary

Experienced Logistics Manager and Customer Service Expert. Proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.

Overview

20
20
years of professional experience

Work History

Medical Device Technical Support (Remote)

Medical, ZOLL
Blawnox, PA
01.2018 - Current
    • Provided Tier 1 IT support to non-technical internal users through desk side support services
    • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
    • Assisted customers in identifying issues and explained solutions to restore service and functionality
    • Monitored systems in operation and input commands to troubleshoot areas
    • Resolved escalated issues by serving as subject matter expert on wide-ranging issues
    • Collaborated with supervisors to escalate and address customer inquiries or technical issues
    • Managed high levels of call flow and responded to medical device technical support needs.

Logistics Supervisor

Home Delivery Link
Plum, PA
01.2014 - 01.2018
  • Supported logistical needs and synthesized secondary research for marketing plan development
  • Built and strengthened relationships with new and existing accounts to drive revenue growth by 25% in first year
  • Stayed up to date on changing industry and product standards and trends related to accounts
  • Conducted research to address shipping errors and packaging mistakes
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors
  • Organized warehouse space and planned layouts to allow for maximum storage capabilities
  • Led and trained employees in and out of warehouse facility
  • Coordinated dispatching of drivers to accomplish daily delivery requirements
  • Administered sales orders, as well as processed and documented transactions.

Dispatcher

Daikon Logistics
Plum, PA
04.2008 - 02.2014
    • Maintained updated and detailed records of calls in physical and electronic database
    • Directed investigations to verify and resolve customer or shipper complaints
    • Evaluated and adjusted over 200 routes based on daily needs, available workers, traffic hazards and weather conditions
    • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs
    • Received new orders, prepared documentation and assigned personnel
    • Assessed regulatory and operational risks for escalation to management
    • Monitored flow of paperwork and directed information to appropriate departments
    • Coordinated repairs to vehicles to maintain fleet operations
    • Ordered supplies and allocated resources to personnel based on need.

Fraud Prevention Specialist

Discover Financial Solutions
New Albany, OH
01.2003 - 04.2008
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Utilized specific call handling procedures for purpose of mitigating potential fraud losses

Education

Forklift / High Lift Certification Vocational Education -

Union Hall
New Bedford, MA
04.2017

Diploma of Certification - undefined

Pennsylvania Barber School
2007

Diploma - undefined

Langley High School
2001

Skills

  • Technical issues analysis Desktop support
  • Windows 10
  • Troubleshooting Technical Issues Microsoft Office Specialist (MOS) Expert
  • Staff education and training Complaint resolution Account management Customer service expert
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Telephone Management
  • Electronic Information Systems

Timeline

Medical Device Technical Support (Remote)

Medical, ZOLL
01.2018 - Current

Logistics Supervisor

Home Delivery Link
01.2014 - 01.2018

Dispatcher

Daikon Logistics
04.2008 - 02.2014

Fraud Prevention Specialist

Discover Financial Solutions
01.2003 - 04.2008

Forklift / High Lift Certification Vocational Education -

Union Hall

Diploma of Certification - undefined

Pennsylvania Barber School

Diploma - undefined

Langley High School

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NICHOLAS ARMES